Skip to content

API errors#

The section describes errors, returned by the API service. Each of the errors has a unique code.

The errors can have different reasons.

In case of 'Internal server error' or any other unexpected error occurrence, it is recommended to check service logs to find out more information about the error.

General errors#

Code 0 returned#

Error Message:

Success

Error Source:

General errors

Error Description:

This code is returned when there are no errors and the request is successfully processed.

Note that the result may still contain images filtered according to the parameters defined in the request.

Code 1 returned#

Error Message:

Internal server error. Unknown error

Error Source:

General errors

Error Description:

An unexpected internal error occurred. The error is not properly processed in the code.

If any additional trace is provided and the error continues to appear, send the trace to VisionLabs technical support.

HTTP client errors#

Code 3 returned#

Error Message:

Invalid url {value}

Error Source:

HTTP client errors

Error Description:

Invalid URL was specified in the request.

Check the URL in the request. It may contain spaces or erroneous symbols.

Check API specification for the examples of the URL: API documentation. Select the required version of LUNA PLATFORM using version switcher at the top of the page.

Code 4 returned#

Error Message:

Client payload error {value}

Error Source:

HTTP client errors

Error Description:

Client payload error.

Possible causes: the response object was closed before the response received all data. A transfer encoding error occurred.

Code 5 returned#

Error Message:

Server fingerprint mismatch {value}

Error Source:

HTTP client errors

Error Description:

Server fingerprint error.

An attempt to connect to an invalid server was performed or an invalid key was used.

Code 6 returned#

Error Message:

Socket read timeout. Request timeout on {value} method {value}

Error Source:

HTTP client errors

Error Description:

Socket reading error. Request completion time limit exceeded.

The problem may occur due to the following reasons:

  • Problems in the network. Check network.

  • Internal server errors. Check service logs.

Code 7 returned#

Error Message:

Socket connect timeout Request timeout on {value} method {value}

Error Source:

HTTP client errors

Error Description:

Socket connection error. Request completion time limit exceeded.

The request may take long due to the following reasons:

  • Problems in the network. Check network.

  • Internal server errors. Check service logs.

  • High service load.

Code 8 returned#

Error Message:

Connect timeout on {value} method {value}

Error Source:

HTTP client errors

Error Description:

Connection error. The connection time limit was exceeded.

The problem may occur due to the following reasons:

  • Problems in the network. Check network.

  • Service is unavailable. Check that the service is running and check its logs.

Code 9 returned#

Error Message:

Request timeout on {value} method {value}

Error Source:

HTTP client errors

Error Description:

Connection error. Request completion time limit exceeded.

The problem may occur due to the following reasons:

  • Problems in the network. Check network.

  • Service is unavailable. Check that the service is running and check its logs.

Code 10 returned#

Error Message:

Server disconnected {value}

Error Source:

HTTP client errors

Error Description:

The connection with the server is lost.

The problem may occur due to the following reasons:

  • Problems in the network. Check network.

  • Server is unavailable. Check that the server is running.

Code 11 returned#

Error Message:

Server connection error {value}

Error Source:

HTTP client errors

Error Description:

Server connection error.

The connection with the server is lost.

The problem may occur due to the following reasons:

  • Problems in the network. Check network.

  • Server is unavailable. Check that the server is running.

Code 12 returned#

Error Message:

Client proxy connection error {value}

Error Source:

HTTP client errors

Error Description:

Client proxy connection error.

The problem may occur due to the following reasons:

  • Problems in the network. Check network.

  • Proxy connection is unavailable.

Code 13 returned#

Error Message:

Client connector SSL error {value}

Error Source:

HTTP client errors

Error Description:

Client connection via SSL error. Check SSL certificate.

Code 14 returned#

Error Message:

Client connector certificate error {value}

Error Source:

HTTP client errors

Error Description:

Client SSL error.

Possible causes are: invalid SSL certificate, outdated client SSL version. Check SSL certificate.

Code 15 returned#

Error Message:

Client SSL error {value}

Error Source:

HTTP client errors

Error Description:

Client SSL error.

Possible causes are: invalid SSL certificate, outdated client SSL version. Check SSL certificate.

Code 16 returned#

Error Message:

Client connector error {value}

Error Source:

HTTP client errors

Error Description:

Client connection error.

Code 17 returned#

Error Message:

Client OS error {value}

Error Source:

HTTP client errors

Error Description:

The error in the client operating system occurred.

Check the client OS.

Code 18 returned#

Error Message:

Client connection error {value}

Error Source:

HTTP client errors

Error Description:

Client connection error.

Code 19 returned#

Error Message:

Client HTTP proxy error {value}

Error Source:

HTTP client errors

Error Description:

The HTTP proxy server error has occurred on the client-side.

Code 20 returned#

Error Message:

WS server handshake error {value}

Error Source:

HTTP client errors

Error Description:

The connection through web sockets failed.

Code 21 returned#

Error Message:

Content-Type error {value}

Error Source:

HTTP client errors

Error Description:

Request content-type error. Invalid value in "Content-Type" field in the request header parameters. It does not match with the data provided in the request.

Check the "HEADER PARAMETERS" section in the API documentation for your request. See the list of API specifications here: API documentation. Select the specification for the required service. Check that the specification version corresponds to the currently used LUNA PLATFORM version.

Code 22 returned#

Error Message:

Client response error {value}

Error Source:

HTTP client errors

Error Description:

The client response error occurred.

Code 23 returned#

Error Message:

HTTP client error {value}

Error Source:

HTTP client errors

Error Description:

Client HTTP error.

Code 24 returned#

Error Message:

HTTP client error {value}

Error Source:

HTTP client errors

Error Description:

Client HTTP error. The response was received in incorrect JSON format.

Legacy errors#

Code 5101 returned#

Error Message:

Reference uuid is missing. Reference uuid is missing

Error Source:

Legacy errors

Error Description:

Matcher service error.

The provided UUID of the reference for matching was not found. Check that the UUID is correct and that a descriptor exists under that UUID. Check that the reference object is available for the current Account ID.

Code 5102 returned#

Error Message:

Reference uuid has no extracted descriptor. Reference uuid has no extracted descriptor

Error Source:

Legacy errors

Error Description:

Matcher service error.

The extracted descriptor for Reference UUID not found. The descriptor was not extracted for the provided reference object or it was extracted using different neural network version.

Check the descriptor existence and its version.

Database errors#

Code 10015 returned#

Error Message:

SQL error. SQL request execution failed

Error Source:

Database errors

Error Description:

SQL request failed. A database error has occurred.

The database is not available for an unknown reason, or the required tables are missing. You should request the status of the database, check the availability of the database over the network, check the existence of the required tables in the database.

Code 10016 returned#

Error Message:

Database error. Could not connect to database

Error Source:

Database errors

Error Description:

The connection to the database failed.

Check that the database is available. There may be errors during database launch or it is not available in the current network (due to server restrictions or network problems). Check the database settings in services parameters. They may be incorrect.

Code 10017 returned#

Error Message:

Database error Database connection timeout error

Error Source:

Database errors

Error Description:

Database connection timeout error.

Check that the database is available. There may be errors during database launch or it is not available in the current network (due to server restrictions or network problems). Check the database settings in services parameters. They may be incorrect.

Code 10018 returned#

Error Message:

Database error {value}

Error Source:

Database errors

Error Description:

An error occurred in the database. Check the provided description of the error.

API errors#

Code 11009 returned#

Error Message:

Internal server error

Error Source:

API service errors

Error Description:

The error occurs when an unknown exception comes to the REST resource handler level.

It is recommended to check service logs to find out more information about the error. If any additional trace is provided and the error continues to appear, send the trace to VisionLabs technical support.

Code 11020 returned#

Error Message:

Object not found. One or more {value} not found

Error Source:

API service errors

Error Description:

One or more of the specified objects were not found.

Check their existence.

Code 11027 returned#

Error Message:

External request failed Failed to download image by url {value}

Error Source:

API service errors

Error Description:

An external request has failed. Failed to get the image by the URL specified in the request body.

Check that the URL is correct and its data is accessible and exists.

Code 11028 returned#

Error Message:

Bad/incomplete input data. Bad content type of image {value}

Error Source:

API service errors

Error Description:

Invalid image content in the request. Check the "Content-Type" field in the request.

Code 11029 returned#

Error Message:

Bad/incomplete input data. Bad content type of image in multipart body

Error Source:

API service errors

Error Description:

Bad input data in the multipart request. One or several images have an invalid format or size.

Check that the request "Content-Type" is set properly. Check image requirements for the request.

Check the requests in the API documentation.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 11030 returned#

Error Message:

Bad/incomplete input data. Image size is not equal to 250x250

Error Source:

API service errors

Error Description:

The size of the normalized image in the request is not equal to 250x250. The image is not a sample.

Code 11031 returned#

Error Message:

Bad/incomplete input data. Sample with id {value} not found

Error Source:

API service errors

Error Description:

The sample with the specified ID was not found.

Check that the ID is correct and it is created under your current account ID.

Code 11032 returned#

Error Message:

Object not found. Face with id {value} does not have attributes yet

Error Source:

API service errors

Error Description:

The Face with the specified ID has no attributes.

The error occurs when matching is performed for a Face without a linked descriptor.

Check that the ID is correct.

If there is no descriptor for the face, you can attach it using request: PUT face attributes or create a new face. The source image or already existing attribute object is required.

The links lead to the latest documentation version. Check that you are reading the documentation for your current LUNA PLATFORM version.

Code 11034 returned#

Error Message:

Bad/incomplete input data. Descriptor for {value} ‘{value}’ was not extracted

Error Source:

API service errors

Error Description:

The descriptor for the specified object was not extracted. You should verify the correctness of the object ID in the request.

Code 11035 returned#

Error Message:

Service name not found. Service name {value} not found

Error Source:

API service errors

Error Description:

The specified service name was not found.

Code 11036 returned#

Error Message:

Forbidden. Luna-Account-Id header is required for requests which change the state of system

Error Source:

API service errors

Error Description:

It is required to specify a correct "Luna-Account-Id" header in the request.

The header defines a user who changes the state of the system. Perhaps, the user without access to the database was specified or no account ID was specified.

Check the "HEADER PARAMETERS" section for the request in the API documentation.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 11037 returned#

Error Message:

Bad/incomplete input data. Luna-Account-Id header is not UUID format: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

Error Source:

API service errors

Error Description:

The "Luna-Account-Id" header in the request is not in UUID format.

The required format is xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxxxx.

Code 11038 returned#

Error Message:

Multiple faces found Multiple faces found in image {value} detect {value}

Error Source:

API service errors

Error Description:

There is more than one face in the image.

The "multiface_policy" value is set to "0" in the request or several faces are not processed in the request by default. Images with several faces are not processed in this case and an error is returned.

Also, this error may appear if more than one face is found in the image and an aggregation attempt is made, with a value of "multiface_policy" other than "2". When performing aggregation, make sure that the value of the "multiface_policy" parameter is set to "2" in the handler.

Code 11039 returned#

Error Message:

Forbidden. Luna Tasks service is disabled

Error Source:

API service errors

Error Description:

A request to the Tasks service cannot be processed.

Using the Tasks service is disabled in the API configuration.

Check the ADDITIONAL_SERVICES_USAGE parameter in the Configurator service or the configuration file.

Code 11040 returned#

Error Message:

Forbidden. Luna Events service is disabled

Error Source:

API service errors

Error Description:

The request to the Events service cannot be processed.

Using the Events service is disabled in the API configuration.

Check the "ADDITIONAL_SERVICES_USAGE" parameter in the Configurator service or the configuration file (change this parameter in config for every service, which is using Events service).

Code 11041 returned#

Error Message:

Object not found. No one face found with external id {value}

Error Source:

API service errors

Error Description:

The face object with the specified external ID was not found.

Check the external ID and the account ID in the request.

Code 11042 returned#

Error Message:

Internal server error. Unhandled exception: {value}

Error Source:

API service errors

Error Description:

An unhandled exception occurred.

It is recommended to check service logs to find out more information about the error.

If any additional trace is provided and the error continues to appear, send the trace to VisionLabs technical support.

Code 11043 returned#

Error Message:

Bad/incomplete input data. "{value}"

Error Source:

API service errors

Error Description:

Bad or incomplete input data is provided in the request.

Check the input data format.

Code 11044 returned#

Error Message:

Forbidden. {value} turned off on luna-api instance

Error Source:

API service errors

Error Description:

The process is turned off for the API instance. Check the provided information in the API instance configuration.

Code 11045 returned#

Error Message:

Forbidden. Only one detection rect for each image available at the moment

Error Source:

API service errors

Error Description:

Only one detection rectangle is available for each image at the moment. The error is returned when several detection rectangles are provided in the request.

Code 11046 returned#

Error Message:

Bad/incomplete input data. More than one file named {value} found

Error Source:

API service errors

Error Description:

Several images with the same name were sent in the request. The images must have unique names.

Code 11047 returned#

Error Message:

Bad/incomplete input data. Bounding box not available for warp images

Error Source:

API service errors

Error Description:

The bounding box set in the request is not available for samples.

Code 11048 returned#

Error Message:

Bad/incomplete input data. Multiplie bounding boxes lists in request

Error Source:

API service errors

Error Description:

There is more than a single bounding box specified in the request. A single bounding box can be specified for an image.

Code 11049 returned#

Error Message:

Bad/incomplete input data. {value}

Error Source:

API service errors

Error Description:

Bad or incomplete input data is provided in the multipart request. Check the information in the error message.

Code 11050 returned#

Error Message:

Bad/incomplete input data. More than one bounding box for image named {value} found

Error Source:

API service errors

Error Description:

The specified image has several bounding boxes.

Code 11051 returned#

Error Message:

Internal server error. Service ‘static’ folder not being loaded

Error Source:

API service errors

Error Description:

The service static directory was not loaded.

Code 11052 returned#

Error Message:

Bad/incomplete input data. No one attributes was settled for the extract

Error Source:

API service errors

Error Description:

Both "extract_descriptor" and "extract_basic_attributes" parameters are set to "0". You should enable at least one parameter in the request.

Code 11053 returned#

Error Message:

Multiple human bodies found on image {value} detect {value}

Error Source:

API service errors

Error Description:

There are several human bodies found in the image.

Code 11055 returned#

Error Message:

Forbidden. License problem: ‘{value}’

Error Source:

API service errors

Error Description:

License error. The license has expired or is unavailable.

Code 11056 returned#

Error Message:

Bad/incomplete input data. {value}

Error Source:

API service errors

Error Description:

The request is invalid. The request data is incomplete. Check the error message and input data in the request.

Code 11057 returned#

Error Message:

Object not found No one event found with external id {value}

Error Source:

API service errors

Error Description:

No event was found with the specified "external_id". Check the specified references for matching in the request body.

Code 11058 returned#

Error Message:

Object not found No one event found with track id {value}

Error Source: API service errors

Error Description:

No event was found with the specified "track_id". Check the specified references for matching in the request body.

Code 11059 returned#

Error Message:

Forbidden Request denied due to token restrictions, required '{value}' permission for '{value}'

Error Source:

API service errors

Error Description:

The request was denied because the specified permissions were missing from the token being used.

Check the "permissions" field of the used token.

Code 11060 returned#

Error Message:

Forbidden Access to the resource is denied due to token restrictions. Required '{value}' resource permission

Error Source:

API service errors

Error Description:

Access to the resource is denied due to the missing permission to use the specified resource in the token being used.

Check the "permissions" > "resources" field of the used token.

Code 11061 returned#

Error Message:

Forbidden Authorization with 'Luna-Account-Id' header is disabled

Error Source:

API service errors

Error Description:

Authorization with Luna-Account-Id is disabled.

Check the "ALLOW_LUNA_ACCOUNT_AUTH_HEADER" setting in the Configurator service.

Code 11062 returned#

Error Message:

Forbidden Specified token corrupted

Error Source:

API service errors

Error Description:

The token is corrupted.

This error can occur when trying to use a token with "visibility_area" = "all" with an account type of "user" that was previously downgraded from "advanced_user" or "admin".

Code 11063 returned#

Error Message:

Forbidden The query parameter account_id usage denied due to account restrictions

Error Source:

API service errors

Error Description:

This error may appear when trying to use the account_id filter with a value other than the user account id with the "user" type.

Code 11064 returned#

Error Message:

Forbidden Access to the resource is denied using authorization by token

Error Source:

API service errors

Error Description:

Access to the resource is denied using authorization by token.

Code 11065 returned#

Error Message:

Authorization failed, {value}

Error Source:

API service errors

Error Description:

Unsuccessful authorization. The error contains parameters that did not pass authorization.

Code 11066 returned#

Error Message:

Bad/incomplete input data, Luna-Account-Id header not found

Error Source:

API service errors

Error Description:

The required Luna-Account-Id header was not found when trying to create a token in the Accounts service.

Code 11067 returned#

Error Message:

Forbidden, Request denied due to token restrictions. According to emit_events the handler is not whitelisted or handler is blacklisted.

Error Source:

API service errors

Error Description:

Request denied due to token restrictions. The handler_id used is either blacklisted or not whitelisted.

Check the "permissions" > "emit_events" > "black_list"/"white_list" field of the used token.

Code 11068 returned#

Error Message:

Forbidden Request denied due to token restrictions. Events generation is not allowed

Error Source:

API service errors

Error Description:

Request denied due to token restrictions. Generation of events for all existing handlers is not allowed.

Check the "permissions" > "emit_events" > "allowed" field of the used token.

Code 11069 returned#

Error Message:

Forbidden Account id specified in {value} is different from requester account id, that is not acceptable due to account/token visibility area restrictions

Error Source:

API service errors

Error Description:

The account ID set in the specified policy differs from the request account ID, which is not acceptable due to visibility area restrictions.

Make sure that the account IDs match or change the visibility area of the account/token.

REST API common errors#

Code 12002 returned#

Error Message:

Bad/incomplete input data. Request does not contain json

Error Source:

REST API common errors

Error Description:

The request does not contain JSON.

Check the JSON syntax in the request body:

  • There are extra symbols or spaces.
  • The JSON structure is wrong.
  • Important syntax elements were missed.

Code 12003 returned#

Error Message:

Bad/incomplete input data. Field. {value} not found in json

Error Source:

REST API common errors

Error Description:

The specified field was not found in the JSON body. Check that all required fields were added to the request.

See the API documentation for the request.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 12005 returned#

Error Message:

Bad/incomplete input data. Request contain empty json

Error Source:

REST API common errors

Error Description:

The request contains an empty JSON body. A body is required to execute the request.

See the API documentation for the request.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 12010 returned#

Error Message:

Bad/incomplete input data. This resource needs “Authorization” authorization headers

Error Source:

REST API common errors

Error Description:

You should specify the "Authorization" header in the request. Generally authorization is required for the Admin service and Backport 3 requests execution.

Code 12012 returned#

Error Message:

Bad/incomplete input data. Bad query parameters {value}

Error Source:

REST API common errors

Error Description:

The specified query parameters are set incorrectly.

Code 12013 returned#

Error Message:

Resource not found. Page not found

Error Source:

REST API common errors

Error Description:

The HTTP resource was not found.

The URL specified in the request was not found.

For example, the request contains the path "/6/sample" instead of "/6/samples". Compare the specified path with the path in the documentation.

See the API documentation for the request.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 12014 returned#

Error Message:

Bad/incomplete input data. Required parameters {value} not found

Error Source:

REST API common errors

Error Description:

The required query parameters were not found in the request. These parameters are listed in the error.

See the API documentation for the request.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 12016 returned#

Error Message:

Bad/incomplete input data. No one parameters {value} not found

Error Source:

REST API common errors

Error Description:

Listed query parameters were not found in the request.

See the API documentation for the request. Compare your query parameters with the parameters in the "QUERY PARAMETERS" section.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 12017 returned#

Error Message:

Bad/incomplete input data. Bad content type

Error Source:

REST API common errors

Error Description:

Invalid "Content-Type" header value transmitted in the request.

No header was specified, an invalid header value was specified, or there is a mistake in the header.

See the API documentation for the request. Compare your header parameters with the parameters in the "HEADER PARAMETERS" section.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 12021 returned#

Error Message:

Method not allowed. Method not allowed

Error Source:

REST API common errors

Error Description:

The HTTP resource does not support this method. Check the HTTP method specified to send the request.

See the API documentation for the request. See the method specified for the required request (POST, GET, PATCH, etc.). E.g. POST /6/handlers.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 12022 returned#

Error Message:

Bad/incomplete input data. Failed to validate input json. Path: ‘{value}’ message: ‘{value}’

Error Source:

REST API common errors

Error Description:

There is an error in JSON syntax at the specified path.

The request body contains invalid fields. Check the request for compliance with the template specified the API documentation for the request.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

The detailed description of the error is given in the field "message".

Code 12023 returned#

Error Message:

Bad/incomplete input data. Content type is unacceptable allowed types: ‘{value}’

Error Source:

REST API common errors

Error Description:

The request contains invalid "content-type". Most likely, there is a typo in the request content-type.

See the API documentation for the request. Check the available content types.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 12024 returned#

Error Message:

Bad/incomplete input data. Unsupported media type

Error Source:

REST API common errors

Error Description:

The data type transmitted in the request is not supported.

See the API documentation for the request. Check the content type available for the request.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 12025 returned#

Error Message:

Bad/incomplete input data. Specified content type does not match data type

Error Source:

REST API common errors

Error Description:

The content-type specified in the "Content-Type" header does not match the data type.

See the API documentation for the request. Check the available content types.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 12027 returned#

Error Message:

Bad/incomplete input data. Failed to validate input json. Message: {value}

Error Source:

REST API common errors

Error Description:

The request body parameters are incorrect. Check the JSON body for compliance with the request requirements. Details are listed in the "Message:" field.

See the API documentation for the request. Check the "REQUEST BODY SCHEMA" of the request. See the examples provided for the request in the documentation.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 12028 returned#

Error Message:

Bad/incomplete input data. Failed to parse Flatbuf

Error Source:

REST API common errors

Error Description:

Internal error. Failed to deserialize Flatbuf.

Code 12029 returned#

Error Message:

Functionality is not implemented. Required server functionality is not implemented

Error Source:

REST API common errors

Error Description:

The error is returned for the server functionality that is not implemented.

Code 12030 returned#

Error Message:

Bad/incomplete input data. Request does not contain data

Error Source:

REST API common errors

Error Description:

The request contains no data. The request body is empty.

See the API documentation for the request. Check the "REQUEST BODY SCHEMA" of the request and other request parameters. See the examples provided for the request in the documentation.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 12031 returned#

Error Message:

Bad/incomplete input data. {value}

Error Source:

REST API common errors

Error Description:

The input data is incomplete or wrong.

The detailed description of the error is given in the field "message".

Code 12032 returned#

Error Message:

Internal server error. Document file not found

Error Source:

REST API common errors

Error Description:

The document with the specified name was not found. The error is returned when requesting service documentation.

Check that the request is correct and the document name is set properly.

See the API documentation for the request.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 12033 returned#

Error Message:

Forbidden. Access to this resource on the server is denied

Error Source:

REST API common errors

Error Description:

The access to the resource on the server is denied.

Check the resource availability. The access to the service may be restricted in the server settings.

Code 12034 returned#

Error Message:

Bad/incomplete input data. Descriptor has incorrect length {value}

Error Source:

REST API common errors

Error Description:

The descriptor has an incorrect length.

Make sure that you are using a descriptor of the appropriate format. Descriptors received from different sources may have different lengths.

Use the "/sdk" resource to receive a raw descriptor of the required format and use it in your requests. See resource /sdk.

See the API documentation for the request.

The links lead to the latest documentation version. Check that you are reading the documentation for your current LUNA PLATFORM version.

Code 12035 returned#

Error Message:

Bad/incomplete input data. Failed to parse xpk file

Error Source:

REST API common errors

Error Description:

Failed to parse the descriptor XPK file. Check that the file is correct.

Code 12036 returned#

Error Message:

Bad/incomplete input data. Descriptor version {value} is not registered in the system

Error Source:

REST API common errors

Error Description:

The specified descriptor version is not registered in the system.

A wrong/nonexistent descriptor version is set, or an incompatible service version is used that cannot process this descriptor version.

Check that you use a proper descriptor version. See the available descriptor versions in section "LP services description" > "Descriptors version".

The link leads to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 12037 returned#

Error Message:

Bad/incomplete input data. XPK file does not contain descriptor

Error Source:

REST API common errors

Error Description:

The input data XPK does not contain a descriptor. Check that the file is correct.

Code 12038 returned#

Error Message:

Bad/incomplete input data. SDK descriptor is not valid

Error Source:

REST API common errors

Error Description:

SDK descriptor is not valid. Check the provided descriptor data.

Make sure that you are using a descriptor of the appropriate format. Descriptors received from different sources may have different lengths.

Use the "/sdk" resource to receive a raw descriptor of the required format and use it in your requests.

The link leads to the latest documentation version. Check that you are reading the documentation for your current LUNA PLATFORM version.

Code 12039 returned#

Error Message:

Bad/incomplete input data. Unknown multipart name ‘{value}’

Error Source:

REST API common errors

Error Description:

There is an unknown multipart name in the request. Check that the name in the "message" field is correct.

Code 12040 returned#

Error Message:

Bad/incomplete input data. Duplicate multipart name ‘{value}’

Error Source:

REST API common errors

Error Description:

There is a duplicated multipart name in the request. Check the name in the "message" field. Duplacate names are not available.

Code 12041 returned#

Error Message:

Bad/incomplete input data. Multipart with name ‘{value}’ has bad Content-Type

Error Source:

REST API common errors

Error Description:

The input data with the specified name has bad Content-Type in the multipart request. Check the specified content type.

Code 12042 returned#

Error Message:

Gone. Access to this resource on the server is no longer available

Error Source:

REST API common errors

Error Description:

The access to the resource on the server is not available. Check that the corresponding service is working, has correct version and is available. Check that the resource is correct.

Code 12043 returned#

Error Message:

Unknown error. Service ‘{value}’ unknown error method: ‘{value}’ url: ‘{value}’

Error Source:

REST API common errors

Error Description:

Unknown service error has occurred. Check the method and URL provided in the error message.

Code 12044 returned#

Error Message:

Bad/incomplete input data. Failed to decompress input body using gzip encoder

Error Source:

REST API common errors

Error Description:

Failed to decompress input body using GZIP encoder.

Code 12045 returned#

Error Message:

Bad/incomplete input data. Failed to decompress input body using deflate encoder

Error Source:

REST API common errors

Error Description:

Failed to decompress input body using deflate encoder.

Code 12046 returned#

Error Message:

Bad/incomplete input data. Invalid http request: {value}

Error Source:

REST API common errors

Error Description:

An invalid HTTP request was set.

Image Store service errors#

Code 13003 returned#

Error Message:

Object not found. Image with id {value} not found

Error Source:

Image Store service errors

Error Description:

The image with the specified ID was not found in the storage. There is a typo in the ID, the file was deleted or does not exist.

Code 13004 returned#

Error Message:

Bad/incomplete input data. Image count exceeded limit 1000

Error Source:

Image Store service errors

Error Description:

The number of images in the deletion request exceeded the limit of 1000.

Reduce the number of deleted images in the request.

Code 13005 returned#

Error Message:

Object not found. Bucket with name {value} not found

Error Source:

Image Store service errors

Error Description:

The specified bucket was not found.

Check the existence of the bucket.

The path to the bucket is specified in the Image Store configuration file or Configurator service in the "LOCAL_STORAGE" variable. If there is no bucket, you should manually create it. See section "Services launch" > "Buckets creation" in the Installation manual.

The link leads to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 13006 returned#

Error Message:

Unique constraint error. Bucket with name {value} already exist

Error Source:

Image Store service errors

Error Description:

A bucket with the specified name already exists. The error occurs when trying to create two buckets with the same name. There cannot be two buckets with the same name.

Code 13007 returned#

Error Message:

Object not found. Object with id {value} not found

Error Source:

Image Store service errors

Error Description:

The object with the specified ID was not found in the bucket. The object does not exist, it was deleted or there is a typo in the ID.

Code 13008 returned#

Error Message:

Unique constraint error. Object with id {value} already exist

Error Source:

Image Store service errors

Error Description:

An object with the specified ID already exists in the bucket.

Code 13009 returned#

Error Message:

Bad/incomplete input data. Object count exceeded limit 1000

Error Source:

Image Store service errors

Error Description:

The number of objects transferred to the bucket in the request exceeded the limit of 1000.

Admin service errors#

Code 15012 returned#

Error Message:

Object not found. Account with id ‘{value}’ not found

Error Source:

Admin service errors

Error Description:

There is no account with the specified ID in the Admin service.

Code 15013 returned#

Error Message:

Unique constraint error. Account with same email or id already exist

Error Source:

Admin service errors

Error Description:

The e-mail with the specified ID already exists.

Code 15014 returned#

Error Message:

Bad/incomplete input data. Login or password is incorrect

Error Source:

Admin service errors

Error Description:

Bad input. The login or the password for the account is incorrect.

Code 15015 returned#

Error Message:

Bad/incomplete input data, Admin account type required

Error Source:

Admin service errors

Error Description:

The data is incorrect. The request requires the "admin" account type.

Image Processing Errors#

Code 18001 returned#

Error Message:

Bad/incomplete input data. Failed convert data from base64 to bytes

Error Source:

Image Processing Errors

Error Description:

Failed to convert BASE64 string to bytes.

The provided BASE64 string is corrupted.

Code 18002 returned#

Error Message:

Bad/incomplete input data. Failed convert bytes to {value}

Error Source:

Image Processing Errors

Error Description:

Failed to convert bytes to the specified image format. The request does not include a photo image.

Code 18003 returned#

Error Message:

Bad/incomplete input data. Failed read bytes as image

Error Source:

Image Processing Errors

Error Description:

The image bytes cannot be read. The provided image is corrupted or has an invalid format.

Image Store Service Errors (Hard Disk)#

Code 19001 returned#

Error Message:

Internal server error. Failed to save image in the storage

Error Source:

Image Store Service Errors (Hard Disk)

Error Description:

Image Store could not save an image to the hard disk.

Check the Image Store service logs. The error may occur for the following reasons: denial of access, inaccessibility of Image Store over the network, a problem with the disk, a problem in Image Store.

Code 19002 returned#

Error Message:

Internal server error. Failed to remove image from the storage

Error Source:

Image Store Service Errors (Hard Disk)

Error Description:

Image Store could not delete an image from the hard disk.

Check the Image Store service logs. The error may occur for the following reasons: denial of access, inaccessibility of Image Store over the network, a problem with the disk, a problem in Image Store.

Code 19003 returned#

Error Message:

Internal server error. Failed to remove image from the storage

Error Source:

Image Store Service Errors (Hard Disk)

Error Description:

Image Store could not delete images from the hard disk.

Check the Image Store service logs. The error may occur for the following reasons: denial of access, inaccessibility of Image Store over the network, a problem with the disk, a problem in Image Store.

Code 19004 returned#

Error Message:

Internal server error. Failed to create bucket

Error Source:

Image Store Service Errors (Hard Disk)

Error Description:

Image Store could not create a bucket on the hard disk.

Check the Image Store service logs. The error may occur for the following reasons: denial of access, inaccessibility of Image Store over the network, a problem with the disk, a problem in Image Store.

Code 19005 returned#

Error Message:

Internal server error. Failed to get bucket list

Error Source:

Image Store Service Errors (Hard Disk)

Error Description:

Image Store could not get a list of buckets on the hard disk.

Check the Image Store service logs. The error may occur for the following reasons: denial of access, inaccessibility of Image Store over the network, a problem with the disk, a problem in Image Store.

Code 19006 returned#

Error Message:

Internal server error. Failed to get image from the storage

Error Source:

Image Store Service Errors (Hard Disk)

Error Description:

Image Store could not get an image from the hard disk.

Check the Image Store service logs. The error may occur for the following reasons: denial of access, inaccessibility of Image Store over the network, a problem with the disk, a problem in Image Store.

Code 19007 returned#

Error Message:

Internal server error. Failed to save object in the storage

Error Source:

Image Store Service Errors (Hard Disk)

Error Description:

Image Store could not get an image from the hard disk.

Check the Image Store service logs. The error may occur for the following reasons: denial of access, inaccessibility of Image Store over the network, a problem with the disk, a problem in Image Store.

Code 19008 returned#

Error Message:

Internal server error. Failed to remove object from the storage

Error Source:

Image Store Service Errors (Hard Disk)

Error Description:

Image Store could not delete an object from the hard disk.

Check the Image Store service logs. The error may occur for the following reasons: denial of access, inaccessibility of Image Store over the network, a problem with the disk, a problem in Image Store.

Code 19009 returned#

Error Message:

Internal server error. Failed to remove objects from the storage

Error Source:

Image Store Service Errors (Hard Disk)

Error Description:

Image Store could not delete objects from the hard disk.

Check the Image Store service logs. The error may occur for the following reasons: denial of access, inaccessibility of Image Store over the network, a problem with the disk, a problem in Image Store.

Code 19010 returned#

Error Message:

Internal server error. Failed to get object from the storage

Error Source:

Image Store Service Errors (Hard Disk)

Error Description:

Image Store could not get an object from the hard disk.

Check the Image Store service logs. The error may occur for the following reasons: denial of access, inaccessibility of Image Store over the network, a problem with the disk, a problem in Image Store.

Code 19011 returned#

Error Message:

Internal server error. Failed to get objects from the storage

Error Source:

Image Store Service Errors (Hard Disk)

Error Description:

Image Store could not get objects from the hard disk.

Check the Image Store service logs. The error may occur for the following reasons: denial of access, inaccessibility of Image Store over the network, a problem with the disk, a problem in Image Store.

Code 19012 returned#

Error Message:

Internal server error. Failed to delete bucket

Error Source:

Image Store Service Errors (Hard Disk)

Error Description:

Image Store could not delete a bucket from the hard disk.

Check the Image Store service logs. The error may occur for the following reasons: denial of access, inaccessibility of Image Store over the network, a problem with the disk, a problem in Image Store.

Image Store Service Errors (S3 storage)#

Code 20001 returned#

Error Message:

Internal server error. Failed to save image in the storage

Error Source:

Image Store Service Errors (S3 storage)

Error Description:

Image Store could not save an image to the S3 storage.

Check the Image Store service logs. The error may occur for the following reasons: denial of access, inaccessibility of Image Store over the network, a problem with the storage, a problem in Image Store.

Code 20002 returned#

Error Message:

Internal server error. Failed to remove image from the storage

Error Source:

Image Store Service Errors (S3 storage)

Error Description:

Image Store could not delete an image from the S3 storage.

Check the Image Store service logs. The error may occur for the following reasons: denial of access, inaccessibility of Image Store over the network, a problem with the storage, a problem in Image Store.

Code 20003 returned#

Error Message:

Internal server error. Failed to remove image from the storage

Error Source:

Image Store Service Errors (S3 storage)

Error Description:

Image Store could not delete images from the S3 storage.

Check the Image Store service logs. The error may occur for the following reasons: denial of access, inaccessibility of Image Store over the network, a problem with the storage, a problem in Image Store.

Code 20004 returned#

Error Message:

Internal server error. Failed to create bucket

Error Source:

Image Store Service Errors (S3 storage)

Error Description:

Image Store could not create a bucket in the S3 storage.

Check the Image Store service logs. The error may occur for the following reasons: denial of access, inaccessibility of Image Store over the network, a problem with the storage, a problem in Image Store.

Code 20005 returned#

Error Message:

Internal server error. Request to S3 Failed

Error Source:

Image Store Service Errors (S3 storage)

Error Description:

Failed to complete the request to the S3 storage.

Check the Image Store service logs. The error may occur for the following reasons: denial of access, inaccessibility of Image Store over the network, a problem with the storage, a problem in Image Store.

Code 20006 returned#

Error Message:

Internal server error. Request to S3 Forbidden.

Error Source:

Image Store Service Errors (S3 storage)

Error Description:

Failed to get access to the S3 storage.

Check the Image Store service logs. The error may occur for the following reasons: denial of access, inaccessibility of Image Store over the network, a problem with the storage, a problem in Image Store.

Code 20007 returned#

Error Message:

Internal server error. Request time to S3 is longer than the established time

Error Source:

Image Store Service Errors (S3 storage)

Error Description:

Request time to the S3 storage exceeded the specified limit. Check the storage availability.

Check the Image Store service logs. The error may occur for the following reasons: denial of access, inaccessibility of Image Store over the network, a problem with the storage, a problem in Image Store.

Code 20008 returned#

Error Message:

Internal server error. S3 Connection Refused

Error Source:

Image Store Service Errors (S3 storage)

Error Description:

Connection to the Image Store (S3) was refused.

Check the Image Store service logs. The error may occur for the following reasons: denial of access, inaccessibility of Image Store over the network, a problem with the storage, a problem in Image Store.

Code 20009 returned#

Error Message:

Internal server error. Connect time to S3 is longer than the established time

Error Source:

Image Store Service Errors (S3 storage)

Error Description:

Connection time to the S3 storage has exceeded the specified limit.

Check the Image Store service logs. The error may occur for the following reasons: denial of access, inaccessibility of Image Store over the network, a problem with the storage, a problem in Image Store.

Code 20010 returned#

Error Message:

Internal server error. Unknown s3 error

Error Source:

Image Store Service Errors (S3 storage)

Error Description:

An unknown S3 storage error occurred.

Check the Image Store service logs. The error may occur for the following reasons: denial of access, inaccessibility of Image Store over the network, a problem with the storage, a problem in Image Store.

Code 20011 returned#

Error Message:

Internal server error. Failed to get bucket list

Error Source:

Image Store Service Errors (S3 storage)

Error Description:

Image Store could not get a list of buckets from the S3 storage.

Check the Image Store service logs. The error may occur for the following reasons: denial of access, inaccessibility of Image Store over the network, a problem with the storage, a problem in Image Store.

Code 20012 returned#

Error Message:

Internal server error. Failed to get image from the storage

Error Source:

Image Store Service Errors (S3 storage)

Error Description:

Image Store could not get an image from the S3 storage.

Check the Image Store service logs. The error may occur for the following reasons: denial of access, inaccessibility of Image Store over the network, a problem with the storage, a problem in Image Store.

Code 20013 returned#

Error Message:

Internal server error. Failed to save object in the storage

Error Source:

Image Store Service Errors (S3 storage)

Error Description:

Image Store could not save an object to the S3 storage.

Check the Image Store service logs. The error may occur for the following reasons: denial of access, inaccessibility of Image Store over the network, a problem with the storage, a problem in Image Store.

Code 20014 returned#

Error Message:

Internal server error. Failed to remove object from the storage

Error Source:

Image Store Service Errors (S3 storage)

Error Description:

Image Store could not delete an object from the S3 storage.

Check the Image Store service logs. The error may occur for the following reasons: denial of access, inaccessibility of Image Store over the network, a problem with the storage, a problem in Image Store.

Code 20015 returned#

Error Message:

Internal server error. Failed to remove object list from the storage

Error Source:

Image Store Service Errors (S3 storage)

Error Description:

Image Store could not delete a list of objects from the S3 storage.

Check the Image Store service logs. The error may occur for the following reasons: denial of access, inaccessibility of Image Store over the network, a problem with the storage, a problem in Image Store.

Code 20016 returned#

Error Message:

Internal server error. Failed to get object from the storage

Error Source:

Image Store Service Errors (S3 storage)

Error Description:

Image Store could not get an object from the S3 storage.

Check the Image Store service logs. The error may occur for the following reasons: denial of access, inaccessibility of Image Store over the network, a problem with the storage, a problem in Image Store.

Code 20017 returned#

Error Message:

Internal server error. Failed to get object list from the storage

Error Source:

Image Store Service Errors (S3 storage)

Error Description:

Image Store could not get objects from the S3 storage.

Check the Image Store service logs. The error may occur for the following reasons: denial of access, inaccessibility of Image Store over the network, a problem with the storage, a problem in Image Store.

Code 20018 returned#

Error Message:

Internal server error. Failed to delete bucket

Error Source:

Image Store Service Errors (S3 storage)

Error Description:

Image Store could not delete a bucket form the S3 storage.

Check the Image Store service logs. The error may occur for the following reasons: denial of access, inaccessibility of Image Store over the network, a problem with the storage, a problem in Image Store.

Code 20019 returned#

Error Message:

Bad/incomplete query Failed to create bucket with specified name

Error Source:

Image Store Service Errors (S3 storage)

Error Description:

The bucket with the given name cannot be created. The name includes unavailable symbols. It cannot be used as a bucket name.

Faces service errors#

Code 22001 returned#

Error Message:

Unique constraint error. Face with the same attribute_id already exists

Error Source:

Faces service errors

Error Description:

A Face with the provided "attribute_id" already exists. An attribute can be attached to a single face only.

Code 22002 returned#

Error Message:

Object not found. Face with id ‘{value}’ not found

Error Source:

Faces service errors

Error Description:

The Face with the specified "face_id" was not found. A typo was made in the "face_id" field or a Face with such an ID does not exist.

Code 22003 returned#

Error Message:

Object not found. List with id ‘{value}’ not found

Error Source:

Faces service errors

Error Description:

The List with the given ID was not found. You should specify the ID of an existing list in the request.

Code 22004 returned#

Error Message:

Object not found. One or more faces not found including face with id ‘{value}’

Error Source:

Faces service errors

Error Description:

One or more Faces were not found, including the Face with the specified ID. A typo was made in the "face_id" field or a face with such an ID does not exist.

Code 22005 returned#

Error Message:

Object not found. One or more lists not found including list with id ‘{value}’

Error Source:

Faces service errors

Error Description:

One or more lists were not found, including the list with the specified ID. The specified lists do not exist. Specify an existing list ID in the request.

Code 22009 returned#

Error Message:

Bad/incomplete configuration. Face avatar url is not correct

Error Source:

Faces service errors

Error Description:

The URL in the "avatar" field in the request is incorrect. Check the provided URL. It does not contain data, is corrupted or the data is unavailable without authorization.

Code 22010 returned#

Error Message:

Object not found. Attributes with id ‘{value}’ for update not found

Error Source:

Faces service errors

Error Description:

An error occurred while updating the fields of the existing Face. The "attribute_id" field in the request is invalid. The attribute with the specified ID was not found.

The attribute is deleted after the TTL expiration. Create a new attribute to attach to the face.

See information about attributes creation in section "general concepts" > "Attribute object" of Administrator's manual.

The link leads to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 22011 returned#

Error Message:

Object not found. Attributes with id {value} not found

Error Source:

Faces service errors

Error Description:

Attributes with the specified ID were not found in the database. You should specify an existing "attribute_id" in the request.

The attribute is deleted after the TTL expiration. Create a new attribute to attach to the face.

See information about attributes creation here: "general concepts" > "Attribute object".

The link leads to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 22012 returned#

Error Message:

Bad/incomplete input data. Failed to decode descriptor from base64

Error Source:

Faces service errors

Error Description:

Failed to decode the descriptor from the BASE64 format.

If the error repeat, check the BASE64 file. It can be corrupted.

Code 22013 returned#

Error Message:

Bad/incomplete input data. Failed to encode descriptor to base64

Error Source:

Faces service errors

Error Description:

Failed to encode the descriptor to the BASE64 format. A software error occurred.

Code 22015 returned#

Error Message:

Conflict input data Attribute ‘{value}’ generation should be ‘{value}’ but ‘{value}’ was provided

Error Source:

Faces service errors

Error Description:

The attribute generation does not match the provided one.

The error occurs upon the extraction of the descriptor of a new version. The source descriptor was updated, so the descriptor of a new version cannot be added to the database. It is required to reextract the descriptor using the source image and the required NN version.

See "LP Services description" > "Re-extraction task (additional extraction)" in Administrator's manual for information about reextraction task.

See "Additional information" > "Change neural network used" in Administrator's manual for information about the neural network switch process.

The links lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 22016 returned#

Error Message:

Bad input data ‘{value}’ is not valid target to get faces. Valid target should be one of {value}.

Error Source:

Faces service errors

Error Description:

Invalid «target» to get Faces.

The valid "target" should be one of the specified in this error.

See the API documentation for the request.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 22017 returned#

Error Message:

Bad/incomplete input data. Match reference must be specified either as (descriptor) or (attribute_id) or (face_id)

Error Source:

Faces service errors

Error Description:

The provided reference object for matching is incorrect. The reference for matching must be a descriptor, an attribute ID, or a face ID.

Code 22018 returned#

Error Message:

Object not found. Descriptor of version {value} is not found for object with id ‘{value}’.

Error Source:

Faces service errors

Error Description:

There is no descriptor with the specified version for the object with the specified ID.

The provided object may include several descriptors of different versions. But there is no descriptor of the version, used in the system.

See the default descriptor version in the "DEFAULT_FACE_DESCRIPTOR_VERSION" parameter in the Configurator service or in the configuration files of LP services.

Code 22020 returned#

Error Message:

Internal server error. Corrupted attribute with id ‘{value}’

Error Source:

Faces service errors

Error Description:

The attribute with this ID is corrupted due to unknown reasons.

Code 22021 returned#

Error Message:

Integrity error. Attribute with id ‘{value}’ already exist

Error Source:

Faces service errors

Error Description:

The attribute with the specified ID already exists.

Code 22022 returned#

Error Message:

Bad input data. Attribute does not contain ‘descriptors’ and ‘basic_attributes’

Error Source:

Faces service errors

Error Description:

The input attribute does not contain any data: 'descriptors' and 'basic_attributes'.

Code 22023 returned#

Error Message:

Bad input data. Attribute contains ‘{value}’ samples but corresponding attributes is empty

Error Source:

Faces service errors

Error Description:

The attribute contains samples but does not include data.

Code 22024 returned#

Error Message:

Bad input data. Attribute contains descriptors of identical versions: ‘{value}’

Error Source:

Faces service errors

Error Description:

The attribute contains descriptors of the same version. There cannot be two descriptors of the same version in one attribute object. Only one descriptor per version is available.

Code 22025 returned#

Error Message:

Conflict input data. Attribute samples of face (face_id ‘{value}’) do not match specified ones

Error Source:

Faces service errors

Error Description:

The attribute samples of the face with the specified "face_id" do not match specified samples.

Code 22026 returned#

Error Message:

Unique constraint error. List with id ‘{value}’ already exist

Error Source:

Faces service errors

Error Description:

The list with the specified ID already exists and cannot be created.

Code 22027 returned#

Error Message:

Bad input data. ‘{value}’ is not valid target for face deletion info. Valid target should be one of {value}

Error Source:

Faces service errors

Error Description:

The specified value in the "targets" query parameter does not match the listed available values for this parameter.

Check the "targets" query parameter of the "delete faces with filters" request.

Events service errors#

Code 23001 returned#

Error Message:

Object not found. Event with id {value} not found

Error Source:

Events service errors

Error Description:

The event with the specified ID was not found by Events service.

The event does not exist: it was deleted or there is a typo in the ID.

Code 23002 returned#

Error Message:

Object not found. One or more events not found including event with id {value}

Error Source:

Events service errors

Error Description:

One or more events were not found by the Events service, including the specified event. These events do not exist: they were deleted or there are typos in their IDs.

Code 23003 returned#

Error Message:

Unique constraint error. One or more event id from {value} already exist

Error Source:

Events service errors

Error Description:

One or more event IDs from the list already exist and cannot be created.

An event should have a unique name.

Code 23004 returned#

Error Message:

Unique constraint error. One or more attribute id from ‘{value}’ already exist

Error Source:

Events service errors

Error Description:

One or more listed attribute IDs already exist.

Code 23005 returned#

Error Message:

Bad input data ‘{value}’ is not valid target to get events. Valid events should be one of {value}

Error Source:

Events service errors

Error Description:

The specified target is not valid. Specify one of the available targets.

See the API documentation for the request.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 23006 returned#

Error Message:

Internal server error. Timeout ({value} seconds) for saving events into history database has been expired

Error Source:

Events service errors

Error Description:

The timeout for saving events into the database has been expired. The request took too long due to massive provided data, problems in network or problems with connection to the Database.

See Advanced PostgreSQL setting for information about PosgreSQL database configuration.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 23007 returned#

Error Message:

Object not found. Human descriptor of version {value} is not found for object with id ‘{value}’.

Error Source:

Events service errors

Error Description:

Human descriptor was not found for the object with the specified ID. The descriptor was not extracted or it was deleted.

Code 23008 returned#

Error Message:

Internal server error. Copywriter queue is full

Error Source:

Events service errors

Error Description:

Copywriter queue is full.

Code 23009 returned#

Error Message:

Internal server error. Events are shutting down

Error Source:

Events service errors

Error Description:

Events are shutting down. Check the Events service logs. An error occurred in the service.

Code 23010 returned#

Error Message:

Internal server error. Events saving failed reason: {value}

Error Source:

Events service errors

Error Description:

The saving of an event failed due to an internal server error.

It is recommended to check service logs to find out more information about the error.

If any additional trace is provided and the error continues to appear, send the trace to VisionLabs technical support.

Code 23011 returned#

Error Message:

*Bad input data. '{value}' is not valid target for event deletion info. Valid target should be one of *

Error Source:

Events service errors

Error Description:

Not valid value is specified in the "target" field in the query parameters. The valid value must be one of the specified ones.

Check the set value for the "target" field.

See the API documentation for the request.

Configurator service errors#

Code 27001 returned#

Error Message:

Object not found. Setting with id ‘{value}’ not found

Error Source:

Configurator service errors

Error Description:

The setting with the specified ID was not found. Check that the specified ID is correct and the setting exists in the Configurator.

Code 27002 returned#

Error Message:

Integrity error. Setting with the following fields already exists: name: {value} tag: {value}

Error Source:

Configurator service errors

Error Description:

The setting with the specified fields exists. The "name" and "tag" pair should be unique in the database.

Code 27003 returned#

Error Message:

Bad/incomplete input dat. Connection check to service is failed

Error Source:

Configurator service errors

Error Description:

The request to the service failed. Check that the service is running, there are no errors in its logs, and the service is available through network.

Code 27004 returned#

Error Message:

Bad/incomplete input data. Not allowed to change tags for default setting

Error Source:

Configurator service errors

Error Description:

You cannot create a tag for the default setting. The default setting can't have a tag. Duplicate the setting to change it and apply a tag.

Code 27005 returned#

Error Message:

Bad/incomplete input data. Tag ‘{value}’ for setting ‘{value}’ not found

Error Source:

Configurator service errors

Error Description:

There is no such a tag for the specified setting.

Code 27006 returned#

Error Message:

Object not found. Limitation named ‘{value}’ not found

Error Source:

Configurator service errors

Error Description:

The newly created setting should match the configuration template (limitation) that is set for it.

A description of the configuration template is provided in the user interface and dump-file. The file can be received using the corresponding request: "GET Dump file".

The link leads to the latest documentation version. Check that you are reading the documentation for your current LUNA PLATFORM version.

Code 27007 returned#

Error Message:

Integrity error. Limitation named ‘{value}’ already exists

Error Source:

Configurator service errors

Error Description:

When creating a new template for the settings (limitation) you used the name of an existing template. The name should be unique.

Code 27008 returned#

Error Message:

Object not found. Group named ‘{value}’ not found

Error Source:

Configurator service errors

Error Description:

The Group object with the specified name was not found.

You can create a new group using the Configurator UI or the following request: "New group" in the Configurator API manual.

The link leads to the latest documentation version. Check that you are reading the documentation for your current LUNA PLATFORM version.

Code 27009 returned#

Error Message:

Object not found. One or more groups not found including group named ‘{value}’

Error Source:

Configurator service errors

Error Description:

One or several Group objects were not found, including the object with the specified name.

You can create a new group using the Configurator UI or the following request: "New group" in the Configurator manual.

The link leads to the latest documentation version. Check that you are reading the documentation for your current LUNA PLATFORM version.

Code 27010 returned#

Error Message:

Integrity error. Group named ‘{value}’ already exists

Error Source:

Configurator service errors

Error Description:

The Group object with the specified name already exists.

Code 27011 returned#

Error Message:

Bad/incomplete input data. Cannot remove default setting ‘{value}’

Error Source:

Configurator service errors

Error Description:

It is unavailable to delete the default setting from the Configurator.

Code 27012 returned#

Error Message:

Bad/incomplete input data. Not allowed to change default setting name

Error Source:

Configurator service errors

Error Description:

Error when trying to change the default setting name. It is not allowed to change the default setting name.

Duplicate the setting to change it and apply a new name.

Tasks service errors#

Code 28000 returned#

Error Message:

Network error Cannot send subtasks to task_workers. Reason: ‘{value}’

Error Source:

Tasks service errors

Error Description:

Failed to send subtasks to Tasks service workers. The reason is shown in the "Reason" field.

Check that the service worker is running and there are no network problems.

Code 28001 returned#

Error Message:

Object not found. Task with id ‘{value}’ not found

Error Source:

Tasks service errors

Error Description:

The task with the specified ID was not found by the Tasks service.

The task was completed, the identifier was set incorrectly or the task with the specified identifier was deleted.

Code 28002 returned#

Error Message:

Object not found. One or more tasks not found including task with id {value}

Error Source:

Tasks service errors

Error Description:

The Tasks service did not found the specified tasks, including the task with the specified ID. The task was completed, the ID is set incorrectly or the task was deleted.

Code 28003 returned#

Error Message:

Object not found. Task error with id ‘{value}’ not found

Error Source:

Tasks service errors

Error Description:

An error with the ID specified in the request was not found by the Tasks service. The error does not exist.

Code 28004 returned#

Error Message:

Object not found. One or more tasks not found including task with id ‘{value}’

Error Source:

Tasks service errors

Error Description:

One or more errors were not found by Tasks service, including the error with the specified ID.

The ID is incorrect or the error was deleted.

Code 28005 returned#

Error Message:

Stop tasks worker On worker shutdown all active tasks on the worker are failed all active subtasks are cancelled

Error Source:

Tasks service errors

Error Description:

The task execution process was interrupted because Tasks worker stopped. All active subtasks were canceled.

Check the status of all Tasks service workers. Some of the workers became unavailable for some reason. There could be problems with the service, network or server.

Code 28006 returned#

Error Message:

Internal server error. Failed to update task {value} status. Desired status: {value}

Error Source:

Tasks service errors

Error Description:

Tasks service failed to update the specified task status. The expected status is shown.

Code 28007 returned#

Error Message:

Internal server error. Failed to update subtask {value} status. Desired status: {value}

Error Source:

Tasks service errors

Error Description:

Tasks service failed to update the subtask status for unknown reason. The expected status is shown.

Code 28008 returned#

Error Message:

Internal server error. Failed to update task {value} progress. Desired progress: {value}

Error Source:

Tasks service errors

Error Description:

Tasks service failed to update the progress of the task. The expected progress is shown.

Code 28009 returned#

Error Message:

Attribute is not equal Event ({value}) attribute is not equal {value} corresponding face attribute

Error Source:

Tasks service errors

Error Description:

The event attribute ID and the corresponding Face attribute ID did not match (Linker task).

Code 28010 returned#

Error Message:

Objects not found. Objects for clustering not found (empty set)

Error Source:

Tasks service errors

Error Description:

The objects specified for clustering were not found by the Tasks service. Check that the objects exist and their IDs are correct.

Code 28011 returned#

Error Message:

Internal server error. Failed to save report to a csv-file

Error Source:

Tasks service errors

Error Description:

Tasks service failed to save a CSV file for the report.

Code 28012 returned#

Error Message:

Internal server error. Failed to create archive from a report

Error Source:

Tasks service errors

Error Description:

Tasks service failed to create the archive for the report.

Code 28013 returned#

Error Message:

Bad/incomplete input data. Tasks with type ‘{value}’ does not support a build report

Error Source:

Tasks service errors

Error Description:

You cannot create the report (reporter task) for the provided type of task.

Code 28014 returned#

Error Message:

Bad/incomplete input data. Column ‘{value}’ not allowed in report by {value}

Error Source:

Tasks service errors

Error Description:

The specified column cannot be added to the report (reporter task). The column is not available in the reporter task.

See "Create reporter task" in the API or Tasks reference manuals.

The links lead to the latest documentation version. Check that you are reading the documentation for your current LUNA PLATFORM version.

Code 28015 returned#

Error Message:

Bad/incomplete input data. Tasks with status ‘{value}’ does not support a build report

Error Source:

Tasks service errors

Error Description:

A report cannot be created for tasks with the specified status (reporter's task). You should wait for the task to complete to get a report.

You can check task status using request "GET Task": API service or Tasks service.

The links lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 28016 returned#

Error Message:

Bad/incomplete input data. Clusterization task without result does not support a build report

Error Source:

Tasks service errors

Error Description:

A report cannot be generated for a clusterization task without results. The task was not finished, wrong task ID is provided.

Code 28017 returned#

Error Message:

Object not found. Result of the task ‘{value}’ not found

Error Source:

Tasks service errors

Error Description:

The result of the specified task was not found.

Possible reasons: the task result was deleted from Image Store or an error occurred during task execution.

Code 28018 returned#

Error Message:

Object not found. Task ‘{value}’ does not have result yet

Error Source:

Tasks service errors

Error Description:

The task has no result yet. You should wait for the task to complete.

You can check task status using the following request: You can check task status using request "GET Task": API service or Tasks service.

The links lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 28019 returned#

Error Message:

Bad/incomplete input data. Task ‘{value}’ with status {value} cannot be canceled

Error Source:

Tasks service errors

Error Description:

A task with the specified status cannot be canceled.

Depending on the status, the task may have been stopped, completed with an error, or completed.

Code 28020 returned#

Error Message:

Object not found. Impossible get a result of task {value} with status {value}

Error Source:

Tasks service errors

Error Description:

It is unable to get the result of the Tasks service task with the specified status.

Code 28021 returned#

Error Message:

Forbidden. Service does not support Luna Events as source for tasks

Error Source:

Tasks service errors

Error Description:

The service does not support Luna Events as a data source for tasks.

Code 28022 returned#

Error Message:

Objects not found. {value} for cross-matching not found (empty set)

Error Source:

Tasks service errors

Error Description:

The specified object for cross-matching was not found.

The object was deleted or there is a typo in ID.

Code 28023 returned#

Error Message:

Reference uuid is missing: {value}

Error Source:

Tasks service errors

Error Description:

The object with the ID specified for the cross-matching task was not found.

The object was deleted or there is a typo in the ID.

Code 28024 returned#

Error Message:

Reference uuid has no extracted descriptor: {value}

Error Source:

Tasks service errors

Error Description:

There is no extracted descriptor for the object with UUID specified for the cross-matching task.

Code 28025 returned#

Error Message:

Task ‘{value}’ has been cancelled

Error Source:

Tasks service errors

Error Description:

The task was canceled and there is no result for the task.

Code 28026 returned#

Error Message:

Failed to read archive {value}

Error Source:

Tasks service errors

Error Description:

The specified archive could not be read.

Check the availability of the archive.

Code 28027 returned#

Error Message:

Failed to read file {value}

Error Source:

Tasks service errors

Error Description:

The specified file could not be read.

Check the availability of the file.

Code 28028 returned#

Error Message:

Failed to read directory {value}

Error Source:

Tasks service errors

Error Description:

The specified directory could not be read.

Check the availability of the directory.

Code 28029 returned#

Error Message:

Network disk is not available {value}

Error Source:

Tasks service errors

Error Description:

The specified network disk is unavailable.

Check the availability of the network disk.

Code 28030 returned#

Error Message:

FTP server authorization error {value}

Error Source:

Tasks service errors

Error Description:

An authorization error occurred while connecting to the specified FTP server.

Check the "user" and "password" parameters.

Code 28031 returned#

Error Message:

FTP server is unreachable {value}

Error Source:

Tasks service errors

Error Description:

The FTP server is unavailable.

Check the availability of the FTP server.

Code 28032 returned#

Error Message:

FTP download error {value}

Error Source:

Tasks service errors

Error Description:

An error occurred while downloading data from FTP server.

Check the entered parameters.

Code 28033 returned#

Error Message:

FTP file listing error {value}

Error Source:

Tasks service errors

Error Description:

An error occurred in retrieving the list of files from the FTP server.

Check the entered parameters.

Sender service errors#

Code 29001 returned#

Error Message:

Forbidden. Cannot subscribe for events without ‘Luna-Account-Id’ header set

Error Source:

Sender service errors

Error Description:

The request does not include the "Luna-Account-Id" header required to subscribe to the events.

The same "Luna-Account-Id" header as for the request for events creation "generate events" should be used.

See the "HEADER PARAMETERS" section of the resource "/ws":

The links lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 29002 returned#

Error Message:

Internal server error. Failed to subscribe to chanel {value}

Error Source:

Sender service errors

Error Description:

Sender could not subscribe to the channel.

Code 29003 returned#

Error Message:

Internal server error. Failed to process input message

Error Source:

Sender service errors

Error Description:

Sender could not process the incoming image.

Check that the incoming image is not corrupted and it has proper format.

Code 29004 returned#

Error Message:

Internal server error. Failed to publish message to ws

Error Source:

Sender service errors

Error Description:

Sender could not publish a message by web socket.

Code 29005 returned#

Error Message:

Service Unavailable. Redis disconnected

Error Source:

Sender service errors

Error Description:

The Sender service is unavailable. Redis DB was disconnected. Check that Redis is up and running and also accessible through the network.

Python Matcher service errors#

Code 31000 returned#

Error Message:

Bad/incomplete input data. Account id from query parameters does not match the one from {value} filters

Error Source:

Python Matcher service errors

Error Description:

The account ID specified in the query parameters does not match the account ID from the specified filters. The data belongs to different Account IDs.

Change the account ID in the request to the required account ID.

Code 31001 returned#

Error Message:

Bad/incomplete input data. Descriptor has the version ({value}) which does not match with version ({value}) which is supposed to use for the matching

Error Source:

Python Matcher service errors

Error Description:

The version of the processed descriptor does not match the version currently used for the matching.

See the default descriptor version in the "DEFAULT_FACE_DESCRIPTOR_VERSION" parameter in the Configurator service or in the configuration files of LP services. The processed descriptors should be of the same version.

You should extract descriptors of a new version using the source image using re-extraction task "Additional information" > "Launch re-extraction task" or by creating new descriptors "General concepts" > "Attributes creation and saving".

The links lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 31002 returned#

Error Message:

Bad/incomplete input data. Cross match filters presume too many received objects. Current general limit - {value}

Error Source:

Python Matcher service errors

Error Description:

Too many objects were sent for the cross-matching task. The available limit is shown in the error description.

Code 31003 returned#

Error Message:

Internal server error. Unknown cross matching error

Error Source:

Python Matcher service errors

Error Description:

An unknown cross-matching error occurred.

Code 31005 returned#

Error Message:

Bad/incomplete input data. Matching between different versions {value} is not allowed

Error Source:

Python Matcher service errors

Error Description:

Matching between different descriptors versions is not allowed.

You should extract descriptors of a new version using the source image using reextraction task "Additional information" > "Launch re-extraction task" or by creating new descriptors "General concepts" > "Attributes creation and saving".

The links lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 31006 returned#

Error Message:

Internal server error. Unexpected behavior of the ‘{value}’ matcher: {value}

Error Source:

Python Matcher service errors

Error Description:

Unexpected behavior of the given matcher.

The error occurs when using plugins. A plugin error is displayed, which occurs because the plugin author did not take into account the requirements for using plugins.

Code 31007 returned#

Error Message:

*Bad/incomplete input data. Amount of specified/required references exceeds limit: *

Error Source:

Python Matcher service errors

Error Description:

The number of specified/required references has been exceeded.

Check the "reference_limit" configuration in the Python Matcher service.

Code 31008 returned#

Error Message:

Bad/incomplete input data. User with account type user is not allowed to use different account id

Error Source:

Python Matcher service errors

Error Description:

Accounts with type "user" cannot use the "account_id" other than the current one.

To be able to use other "account_id" account type "advanced_user" or "admin" is required.

Licenses service errors#

Code 33001 returned#

Error Message:

License problem Failed to check HASP License feature {value}

Error Source:

Licenses service errors

Error Description:

A license problem occurred. The request for the feature availability failed. Check your license.

Possible reasons: the license was not applied, you use a wrong license, connection to the license server could not be established.

Code 33002 returned#

Error Message:

License problem Failed to get value of HASP License feature {value}

Error Source:

Licenses service errors

Error Description:

A license problem occurred. The request for the feature value failed. Check your license. Possible reasons: the license was not applied, you use a wrong license, connection to the license server could not be established.

Code 33003 returned#

Error Message:

License problem No value found for required HASP License feature {value}

Error Source:

Licenses service errors

Error Description:

A license problem occurred. The license does not include required feature.

Possible reasons:

  • The required feature was not added to the license.
  • A wrong license is used. A wrong license file was applied.
  • A new license was not applied.
  • Connection to the license server could not be established.

Code 33004 returned#

Error Message:

License problem Failed to consume {value}

Error Source:

Licenses service errors

Error Description:

The specified licensed LP feature cannot be used because the limit on the number of transactions was exceeded. Check your license.

Code 33005 returned#

Error Message:

License problem Failed to consume : license expired

Error Source:

Licenses service errors

Error Description:

The specified licensed LP feature cannot be used because the license has expired.

Check your license.

Handlers service errors#

Code 34000 returned#

Error Message:

Object not found. Handler with id {value} not found

Error Source:

Handlers service errors

Error Description:

The handler with the specified ID was not found.

Possible reasons:

  • A wrong account ID was specified in the request. There is no handler with such an ID for the specified account ID.
  • The handler was deleted.
  • There is a typo in the handler ID.

You can create a new handler using request "Create handler".

The links lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 34001 returned#

Error Message:

Forbidden. Descriptor version {value} is not supported

Error Source:

Handlers service errors

Error Description:

The descriptor with the specified version is not supported.

Check that you use a proper descriptor version. See the available descriptor versions in section "LP Services description" > "Descriptors version" in Administrator's manual.

The link leads to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 34002 returned#

Error Message:

Internal server error. Cannot load handler with id ‘{value}’. Handler is corrupted

Error Source:

Handlers service errors

Error Description:

The system cannot load the handler with the specified ID. The handler is corrupted.

Create a new handler using request "Create handler".

The link leads to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 34003 returned#

Error Message:

Bad/incomplete input data. Aggregation is not supported for raw descriptors

Error Source:

Handlers service errors

Error Description:

Aggregation is not supported for raw descriptors.

The error occurs when you specify aggregation and provide descriptors instead of images. Aggregation is performed using images.

See section "LP Services description" > "Aggregation" in Administrator's manual.

The link leads to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 34004 returned#

Error Message:

Object not found. Verifier with id {value} not found

Error Source:

Handlers service errors

Error Description:

Verifier with the specified ID was not found.

Possible reasons:

  • A wrong account ID was specified in the request. There is no verifier with such an ID for the specified account ID.
  • The verifier was deleted.
  • There is a typo in the verifier ID.

You can create a new verifier using request "Create verifier".

The link leads to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 34005 returned#

Error Message:

Bad/incomplete input data. Candidates limit exceeded: {value} > {value}

Error Source:

Handlers service errors

Error Description:

Candidates limit exceeded. A limited number of candidates can be specified in the request.

See the "PLATFORM_LIMITS" setting in the Configurator service or in services configuration files.

Code 34006 returned#

Error Message:

Bad/incomplete input data. No candidates specified

Error Source:

Handlers service errors

Error Description:

No candidates were specified in the request.

See the API documentation for the request.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 34007 returned#

Error Message:

Forbidden. Allowed use only dynamic handler

Error Source:

Handlers service errors

Error Description:

It is allowed to use a dynamic handler only. The used handler is not a dynamic handler.

Get the current handler by ID using request: "Get handler".

The link leads to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 34008 returned#

Error Message:

Multiple bodies found in image {value} , detect {value}

Error Source:

Handlers service errors

Error Description:

More than one body is found in the image and an aggregation attempt is made with a value of "multiface_policy" other than "2". When performing aggregation, make sure that the value of the "multiface_policy" parameter is set to "2" in the handler.

Backport 4 service errors#

Code 35000 returned#

Error Message:

Bad/incomplete input data. Attributes gc is not available

Error Source:

Backport 4 service errors

Error Description:

Attributes gc is not available.

Code 35001 returned#

Error Message:

Forbidden. Luna Sender service is disabled

Error Source:

Backport 4 service errors

Error Description:

Sender service is disabled.

Check the ADDITIONAL_SERVICES_USAGE settings in the Configurator service or in the configuration file.

See section "Configuration parameters of services" > "Additional services usage" in Administrator's manual.

The link leads to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 35002 returned#

Error Message:

Handler is not supported Invalid handler with id ‘{value}’

Error Source:

Backport 4 service errors

Error Description:

The handler is not supported. E.g., a handler with extended policies was used in Backport 4. It cannot be processed by the service.

See the handlers creation requests:

The links lead to the latest documentation version. Check that you are reading the documentation for your current LUNA PLATFORM version.

Backport 3 service errors#

Code 4003 returned#

Error Message:

No faces found

Error Source:

Backport 3 service errors

Error Description:

There are no faces found.

Code 11002 returned#

Error Message:

Authorization failed Account corresponding login/password not found

Error Source:

Backport 3 service errors

Error Description:

The account was not found for the Backport 3 service. There is no account with the provided login/password in the system.

Code 11004 returned#

Error Message:

Account is suspended

Error Source:

Backport 3 service errors

Error Description:

The account is not active in the Backport 3 service.

Code 11011 returned#

Error Message:

Unique constraint error. An account with given email already exists

Error Source:

Backport 3 service errors

Error Description:

The account with given email already exists.

Code 11012 returned#

Error Message:

Extract policy error {value}

Error Source:

Backport 3 service errors

Error Description:

An error occurred during extraction. There are several faces in the image.

Code 11018 returned#

Error Message:

Object not found. Face descriptor of version {value} is not found for object with id ‘{value}’.

Error Source:

Backport 3 service errors

Error Description:

The descriptor with the given ID was not found.

Check that the ID is correct.

Code 11022 returned#

Error Message:

Object not found. Token not found

Error Source:

Backport 3 service errors

Error Description:

The token was not found for Backport 3.

Code 12001 returned#

Error Message:

Bad/incomplete input data. Object in query is not UUID4 format: xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxxxxxx

Error Source:

Backport 3 service errors

Error Description:

The provided ID for the object is not in UUID4 format. Check that the provided IDs are correct.

Code 12018 returned#

Error Message:

Bad/incomplete input data. Unsupported param ‘{value}’

Error Source:

Backport 3 service errors

Error Description:

The query parameter is unsupported.

See the API documentation for the request. Compare your query parameters with the parameters in the "QUERY PARAMETERS" section.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 22007 returned#

Error Message:

Object not found. Person with id ‘{value}’ not found

Error Source:

Backport 3 service errors

Error Description:

The person with the given ID was not found in the database.

Code 22008 returned#

Error Message:

Unique constraint error. This face is already attached to the person

Error Source:

Backport 3 service errors

Error Description:

The face is already attached to a person.

Code 36001 returned#

Error Message:

Bad/incomplete input data. Expected list of {value}. Got list of {value}. List id ‘{value}’

Error Source:

Backport 3 service errors

Error Description:

Wrong list type is provided. Check that the list with correct data type is used. The error is generally returned when using Backport 3 service.

Code 36002 returned#

Error Message:

Bad/incomplete input data. Bad format basic authorization header format: Basic base64(login:password)

Error Source:

Backport 3 service errors

Error Description:

Bad format of basic authorization header. The authorization header has incorrect login or password provided. The error is generally returned when using Backport 3 service.

Code 36003 returned#

Error Message:

Face does not satisfy thresholds limits. No faces found.

Error Source:

Backport 3 service errors

Error Description:

No faces that satisfy the specified threshold limits were found. Check the thresholds specified in the request.

Code 36004 returned#

Error Message:

Bad/incomplete input data. Face was not linked to the person

Error Source:

Backport 3 service errors

Error Description:

A face was not linked to the person. The error is generally returned when using Backport 3 service.

You should link a face to the person to perform request.

Code 36005 returned#

Error Message:

Forbidden. WS subscription is disabled

Error Source:

Backport 3 service errors

Error Description:

WS subscription is disabled.

Check your WS subscription.

Application server errors#

Code 37001 returned#

Error Message:

Internal server error. Service did not process the request within {value} seconds

Error Source:

Application server errors

Error Description:

The service did not process the request within the specified period.

The error may occur due to:

  • High system load.
  • Lack of server resources.
  • Network problems.

Code 37002 returned#

Error Message:

Request timeout Service did not receive the complete request message within {value} seconds

Error Source:

Application server errors

Error Description:

The service did not receive a complete request message within the specified period.

The error may occur due to:

  • High system load.
  • Lack of server resources.
  • Network problems.

Code 37003 returned#

Error Message:

Request payload is too large

Error Source:

Application server errors

Error Description:

Request payload is too high.

Code 37004 returned#

Error Message:

Internal server error. Unknown web application error: {value}

Error Source:

Application server errors

Error Description:

Unknown web application error.

Code 37005 returned#

Error Message:

Client closed request

Error Source:

Application server errors

Error Description:

The client-side was disconnected.

Healthcheck error#

Code 38001 returned#

Error Message:

Health check error {value}

Error Source:

Healthcheck error

Error Description:

Service health check error.

Cached Matcher error#

Code 40001 returned#

Error Message:

Object not found. List with id ‘{value}’ not found in the cache

Error Source:

Cached Matcher error

Error Description:

The list with the given ID was not found in the cache.

Accounts service errors#

Code 41001 returned#

Error Message:

Unique constraint error, Account with login ‘{value}’ already exists

Error Source:

Accounts service errors

Error Description:

Account with the specified email already exists.

Code 41002 returned#

Error Message:

Unique constraint error, Account with account_id ‘{value}’ already exists

Error Source:

Accounts service errors

Error Description:

Account with the specified account_id already exists.

Code 41003 returned#

Error Message:

Object not found, Token with id ‘{value}’ not found

Error Source:

Accounts service errors

Error Description:

Token with the specified token_id does not exist.

Code 41004 returned#

Error Message:

Forbidden, Account with account_id ‘{value}’ has admin type and its type can't be changed

Error Source:

Accounts service errors

Error Description:

Account with the specified account_id has an account type of "admin". You do not have enough rights to change this type of account.

Code 41005 returned#

Error Message:

JWT token not found, Specified JWT token doesn't exist

Error Source:

Accounts service errors

Error Description:

The specified JWT token does not exist.

Code 41006 returned#

Error Message:

Account credentials wrong, Account login or password are incorrect

Error Source:

Accounts service errors

Error Description:

Error verifying credentials. The login or password for the account is incorrect.

Code 41007 returned#

Error Message:

Account credentials wrong, Token has been expired

Error Source:

Accounts service errors

Error Description:

Error verifying credentials. The token has expired.

Check the "expiration_time" field of the token.

Code 41008 returned#

Error Message:

Bad/incomplete input data, Specified token corrupted

Error Source:

Accounts service errors

Error Description:

The specified token is corrupted. Check if the entered token is correct.

Code 41009 returned#

Error Message:

Bad/incomplete input data, Specified permissions (‘{values}’) are unacceptable valid for ‘{value}’ account type

Error Source:

Accounts service errors

Error Description:

The specified permissions cannot be granted to the account of the specified type.

SDK errors#

Code 99999 returned#

Error Message:

Unknown fsdk core error, {value}

Error Source:

SDK errors

Error Description:

Unknown FSDK core error.

Code 100001 returned#

Error Message:

Buffer is empty {value}

Error Source:

SDK errors

Error Description:

The buffer is empty.

Code 100002 returned#

Error Message:

Buffer is null {value}

Error Source:

SDK errors

Error Description:

The buffer is null.

Code 100003 returned#

Error Message:

Buffer is full {value}

Error Source:

SDK errors

Error Description:

The buffer in full.

Code 100004 returned#

Error Message:

Descriptors are incompatible {value}

Error Source:

SDK errors

Error Description:

The specified descriptors are incompatible. The descriptors have different versions and cannot be matched.

Code 100005 returned#

Error Message:

Internal error {value}

Error Source:

SDK errors

Error Description:

An internal error occurred.

Code 100006 returned#

Error Message:

Invalid buffer size {value}

Error Source:

SDK errors

Error Description:

Invalid buffer size.

Code 100007 returned#

Error Message:

Invalid descriptor {value}

Error Source:

SDK errors

Error Description:

Invalid descriptor. Check the descriptor file.

Code 100008 returned#

Error Message:

Invalid descriptor batch {value}

Error Source:

SDK errors

Error Description:

Invalid descriptors batch. Check the descriptors batch.

Code 100009 returned#

Error Message:

Invalid detection {value}

Error Source:

SDK errors

Error Description:

Invalid detection.

Code 100010 returned#

Error Message:

Invalid image {value}

Error Source:

SDK errors

Error Description:

Invalid image. Check that the image file is not corrupted and can be processed by the system.

Code 100011 returned#

Error Message:

Invalid image format {value}

Error Source:

SDK errors

Error Description:

Invalid image format.

Code 100012 returned#

Error Message:

Invalid image size {value}

Error Source:

SDK errors

Error Description:

Invalid image size.

Code 100013 returned#

Error Message:

Invalid input {value}

Error Source:

SDK errors

Error Description:

Invalid input.

Code 100014 returned#

Error Message:

Invalid landmarks 5 {value}

Error Source:

SDK errors

Error Description:

Invalid landmarks5.

Code 100015 returned#

Error Message:

Invalid landmarks 68 {value}

Error Source:

SDK errors

Error Description:

Invalid landmarks68.

Code 100016 returned#

Error Message:

Invalid rectangle {value}

Error Source:

SDK errors

Error Description:

Invalid rectangle.

Code 100017 returned#

Error Message:

Invalid settings provider {value}

Error Source:

SDK errors

Error Description:

Invalid settings provider.

Code 100018 returned#

Error Message:

Licensing issue {value}

Error Source:

SDK errors

Error Description:

Licensing issue.

Code 100019 returned#

Error Message:

Module is not initialized {value}

Error Source:

SDK errors

Error Description:

Module is not initialized.

Code 100020 returned#

Error Message:

Module is not ready {value}

Error Source:

SDK errors

Error Description:

Module is not ready.

Code 100021 returned#

Error Message:

Error during initialization fdsk image {value}

Error Source:

SDK errors

Error Description:

FSDK image initialization error.

Code 100022 returned#

Error Message:

Error during image loadin {value}

Error Source:

SDK errors

Error Description:

Image loading error.

Code 100023 returned#

Error Message:

Error during image saving {value}

Error Source:

SDK errors

Error Description:

Image saving error.

Code 100024 returned#

Error Message:

Archive image error {value}

Error Source:

SDK errors

Error Description:

Archive image error.

Code 100025 returned#

Error Message:

Invalid detection {value}

Error Source:

SDK errors

Error Description:

Invalid detection.

Code 100026 returned#

Error Message:

Image conversion not implemented {value}

Error Source:

SDK errors

Error Description:

Image conversion not implemented.

Code 100027 returned#

Error Message:

Bad input image data pointer {value}

Error Source:

SDK errors

Error Description:

Bad input image data pointer.

Code 100028 returned#

Error Message:

Bad input image data size {value}

Error Source:

SDK errors

Error Description:

Bad input image data size.

Code 100029 returned#

Error Message:

Unsupported image format {value}

Error Source:

SDK errors

Error Description:

Unsupported image format.

Code 100030 returned#

Error Message:

Invalid image height {value}

Error Source:

SDK errors

Error Description:

Invalid image height.

Code 100031 returned#

Error Message:

Bad path for image saving / loading {value}

Error Source:

SDK errors

Error Description:

Bad path for image saving/loading.

Code 100032 returned#

Error Message:

Error at image memory opening {value}

Error Source:

SDK errors

Error Description:

Error at image memory opening.

Code 100033 returned#

Error Message:

Unsupported image type {value}

Error Source:

SDK errors

Error Description:

Unsupported image type.

Code 100034 returned#

Error Message:

Invalid image width {value}

Error Source:

SDK errors

Error Description:

Invalid image width.

Code 100035 returned#

Error Message:

Batching error {value}

Error Source:

SDK errors

Error Description:

Batching error.

Code 110001 returned#

Error Message:

Creation descriptor error {value}

Error Source:

SDK errors

Error Description:

Descriptor creation error.

Code 110002 returned#

Error Message:

Creation descriptor error {value}

Error Source:

SDK errors

Error Description:

Descriptors batch creation error.

Code 110003 returned#

Error Message:

Creation core image error {value}

Error Source:

SDK errors

Error Description:

Core image creation error.

Code 110004 returned#

Error Message:

Estimation descriptor error {value}

Error Source:

SDK errors

Error Description:

Descriptor estimation error.

Code 110005 returned#

Error Message:

Estimation descriptor error {value}

Error Source:

SDK errors

Error Description:

Descriptors batch estimation error.

Code 110006 returned#

Error Message:

Estimation basic attributes error {value}

Error Source:

SDK errors

Error Description:

Basic attributes estimation error.

Code 110007 returned#

Error Message:

Batch estimation basic attributes error {value}

Error Source:

SDK errors

Error Description:

Basic attributes batch estimation error.

Code 110008 returned#

Error Message:

Estimation AGS error {value}

Error Source:

SDK errors

Error Description:

AGS estimation error.

Code 110009 returned#

Error Message:

Estimation head pose error {value}

Error Source:

SDK errors

Error Description:

Head pose estimation error.

Code 110011 returned#

Error Message:

Estimation eyes gase error {value}

Error Source:

SDK errors

Error Description:

Gaze estimation error.

Code 110012 returned#

Error Message:

Estimation emotions error {value}

Error Source:

SDK errors

Error Description:

Emotions estimation error.

Code 110013 returned#

Error Message:

Estimation warp quality error {value}

Error Source:

SDK errors

Error Description:

Sample quality estimation error.

Code 110014 returned#

Error Message:

Estimation mouth state error {value}

Error Source:

SDK errors

Error Description:

Mouth state estimation error.

Code 110015 returned#

Error Message:

Estimation eyes error {value}

Error Source:

SDK errors

Error Description:

Eyes estimation error.

Code 110016 returned#

Error Message:

Creation warped image error {value}

Error Source:

SDK errors

Error Description:

Sample creation error.

Code 110017 returned#

Error Message:

Landmarks transformation error {value}

Error Source:

SDK errors

Error Description:

Landmarks transformation error.

Code 110018 returned#

Error Message:

Detect one face error {value}

Error Source:

SDK errors

Error Description:

Single face detection error.

Code 110019 returned#

Error Message:

Detect faces error {value}

Error Source:

SDK errors

Error Description:

Several faces detection error.

Code 110020 returned#

Error Message:

High memory usage {value}

Error Source:

SDK errors

Error Description:

High memory usage error.

Code 110021 returned#

Error Message:

Detect one human body error {value}

Error Source:

SDK errors

Error Description:

Single human body detection error.

Code 110022 returned#

Error Message:

Detect humans bodies error {value}

Error Source:

SDK errors

Error Description:

Humans bodies detection error.

Code 110023 returned#

Error Message:

Estimation mask error {value}

Error Source:

SDK errors

Error Description:

Mask estimation error has occurred.

Code 110024 returned#

Error Message:

Filtered aggregation error {value}

Error Source:

SDK errors

Error Description:

Aggregation error related to the specified threshold.

Code 1100010 returned#

Error Message:

Estimation ethnities error {value}

Error Source:

SDK errors

Error Description:

Ethnicity estimation error.

RPC errors#

Code 120004 returned#

Error Message:

The command does not exist {value}

Error Source:

RPC errors

Error Description:

The command does not exist.

Code 120005 returned#

Error Message:

Internal RPC error {value}

Error Source:

RPC errors

Error Description:

Internal RPC error.

Code 120006 returned#

Error Message:

The command is not valid {value}

Error Source:

RPC errors

Error Description:

The command is not valid.

Estimation errors#

Code 200003 returned#

Error Message:

Bad/incomplete input data. Not supported descriptor version {value}

Error Source:

Estimation errors

Error Description:

Descriptor of the specified version is not supported.

Make sure that the supported descriptor version is specified in the "DEFAULT_FACE_DESCRIPTOR_VERSION" or "DEFAULT_HUMAN_DESCRIPTOR_VERSION" settings.

Code 200004 returned#

Error Message:

Internal error. Estimator {value} initialization fail

Error Source:

Estimation errors

Error Description:

Error initializing the specified estimator.

Check for the presence of a neural network for the estimator in the Handlers container.

Code 200005 returned#

Error Message:

Internal error. {value} estimator was not initialized

Error Source:

Estimation errors

Error Description:

The specified estimator was not initialized when the Handlers container was started.

Restart the container with the enable argument for this estimator. See "Enable/disable several estimators and detectors".

The link leads to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.