API errors#

The section describes errors, returned by the API service. Each of the errors has a unique code.

The errors can have different reasons.

In case of 'Internal server error' or any other unexpected error occurrence, it is recommended to check service logs to find out more information about the error.

General errors#

Code 0 returned#

Message:

Success

Source:

General

Description:

This code is returned when there are no errors and the request is successfully processed.

Note that the result may still contain images filtered according to the parameters defined in the request.

Error Message:

Server fingerprint mismatch {value}

Error Source:

HTTP client errors

Error Description:

Server fingerprint error.

An attempt to connect to an invalid server was performed or an invalid key was used.

Code 6 returned#

Error Message:

Socket read timeout. Request timeout on {value} method {value}

Error Source:

HTTP client errors

Error Description:

Socket reading error. Request completion time limit exceeded.

The problem may occur due to the following reasons:

Problems in the network. Check network.
Internal server errors. Check service logs.

Code 7 returned#

Error Message:

Socket connect timeout Request timeout on {value} method {value}

Error Source:

HTTP client errors

Error Description:

Socket connection error. Request completion time limit exceeded.

The request may take long due to the following reasons:

Problems in the network. Check network.
Internal server errors. Check service logs.
High service load.

Code 8 returned#

Error Message:

Connect timeout on {value} method {value}

Error Source:

HTTP client errors

Error Description:

Connection error. The connection time limit was exceeded.

The problem may occur due to the following reasons:

Problems in the network. Check network.
Service is unavailable. Check that the service is running and check its logs.

Code 9 returned#

Error Message:

Request timeout on {value} method {value}

Error Source:

HTTP client errors

Error Description:

Connection error. Request completion time limit exceeded.

The problem may occur due to the following reasons:

Problems in the network. Check network.
Service is unavailable. Check that the service is running and check its logs.

Code 10 returned#

Error Message:

Server disconnected {value}

Error Source:

HTTP client errors

Error Description:

The connection with the server is lost.

The problem may occur due to the following reasons:

Problems in the network. Check network.
Server is unavailable. Check that the server is running.

Code 11 returned#

Error Message:

Server connection error {value}

Error Source:

HTTP client errors

Error Description:

Server connection error.

The connection with the server is lost.

The problem may occur due to the following reasons:

Problems in the network. Check network.
Server is unavailable. Check that the server is running.

Code 12 returned#

Error Message:

Client proxy connection error {value}

Error Source:

HTTP client errors

Error Description:

Client proxy connection error.

The problem may occur due to the following reasons:

Problems in the network. Check network.
Proxy connection is unavailable.

Error Message:

Client connector error {value}

Error Source:

HTTP client errors

Error Description:

Client connection error.

Code 17 returned#

Error Message:

Client OS error {value}

Error Source:

HTTP client errors

Error Description:

The error in the client operating system occurred.

Check the client OS.

Code 18 returned#

Error Message:

Client connection error {value}

Error Source:

HTTP client errors

Error Description:

Client connection error.

Code 19 returned#

Error Message:

Client HTTP proxy error {value}

Error Source:

HTTP client errors

Error Description:

The HTTP proxy server error has occurred on the client-side.

Code 20 returned#

Error Message:

WS server handshake error {value}

Error Source:

HTTP client errors

Error Description:

The connection through web sockets failed.

Code 21 returned#

Error Message:

Content-Type error {value}

Error Source:

HTTP client errors

Error Description:

Request content-type error. Invalid value in "Content-Type" field in the request header parameters. It does not match with the data provided in the request.

Check the "HEADER PARAMETERS" section in the API documentation for your request. See the list of API specifications here: API documentation. Select the specification for the required service. Check that the specification version corresponds to the currently used LUNA PLATFORM version.

Code 22 returned#

Error Message:

Client response error {value}

Error Source:

HTTP client errors

Error Description:

The client response error occurred.

Code 23 returned#

Error Message:

HTTP client error {value}

Error Source:

HTTP client errors

Error Description:

Client HTTP error.

Bad/incomplete input data. Bad content type of image in multipart body

Error Source:

API service errors

Error Description:

Bad input data in the multipart request. One or several images have an invalid format or size.

Check that the request "Content-Type" is set properly. Check image requirements for the request.

Check the requests in the API documentation.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 11030 returned#

Error Message:

Bad/incomplete input data. Image size is not equal to 250x250

Error Source:

API service errors

Error Description:

The size of the normalized image in the request is not equal to 250x250. The image is not a sample.

Code 11031 returned#

Error Message:

Bad/incomplete input data. Sample with id {value} not found

Error Source:

API service errors

Error Description:

The sample with the specified ID was not found.

Check that the ID is correct and it is created under your current account ID.

Code 11032 returned#

Error Message:

Object not found. Face with id {value} does not have attributes yet

Error Source:

API service errors

Error Description:

The Face with the specified ID has no attributes.

The error occurs when matching is performed for a Face without a linked descriptor.

Check that the ID is correct.

If there is no descriptor for the face, you can attach it using request: PUT face attributes or create a new face. The source image or already existing attribute object is required.

The links lead to the latest documentation version. Check that you are reading the documentation for your current LUNA PLATFORM version.

Code 11034 returned#

Error Message:

Bad/incomplete input data. Descriptor for {value} ‘{value}’ was not extracted

Error Source:

API service errors

Error Description:

The descriptor for the specified object was not extracted. You should verify the correctness of the object ID in the request.

Code 11035 returned#

Error Message:

Service name not found. Service name {value} not found

Error Source:

API service errors

Error Description:

The specified service name was not found.

Code 11036 returned#

Error Message:

Forbidden. Luna-Account-Id header is required for requests which change the state of system

Error Source:

API service errors

Error Description:

It is required to specify a correct "Luna-Account-Id" header in the request.

The header defines a user who changes the state of the system. Perhaps, the user without access to the database was specified or no account ID was specified.

Check the "HEADER PARAMETERS" section for the request in the API documentation.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Error Message:

Object not found. No one face found with external id {value}

Error Source:

API service errors

Error Description:

The face object with the specified external ID was not found.

Check the external ID and the account ID in the request.

Code 11042 returned#

Error Message:

Internal server error. Unhandled exception: {value}

Error Source:

API service errors

Error Description:

An unhandled exception occurred.

It is recommended to check service logs to find out more information about the error.

If any additional trace is provided and the error continues to appear, send the trace to VisionLabs technical support.

Code 11043 returned#

Error Message:

Error Message:

Forbidden The query parameter account_id usage denied due to account restrictions

Error Source:

API service errors

Error Description:

This error may appear when trying to use the account_id filter with a value other than the user account id with the "user" type.

Code 11064 returned#

Error Message:

Forbidden Access to the resource is denied using authorization by token

Error Source:

API service errors

Error Description:

Access to the resource is denied using authorization by token.

Code 11065 returned#

Error Message:

Authorization failed, {value}

Error Source:

API service errors

Error Description:

Unsuccessful authorization. The error contains parameters that did not pass authorization.

Error Message:

Forbidden, Luna Image Store service is disabled

Error Source:

API service errors

Error Description:

The request to the Image Store service cannot be processed.

Using the Image Store service is disabled in the API configuration.

Check the "ADDITIONAL_SERVICES_USAGE" parameter in the Configurator service or the configuration file (change this parameter in config for every service, which is using Image Store service).

Code 11071 returned#

Error Message:

Forbidden, Luna Handlers service is disabled

Error Source:

API service errors

Error Description:

The request to the Handlers service cannot be processed.

Using the Handlers service is disabled in the API configuration.

Check the "ADDITIONAL_SERVICES_USAGE" parameter in the Configurator service or the configuration file (change this parameter in config for every service, which is using Handlers service).

Code 11072 returned#

Error Message:

Forbidden, Luna Lambda service is disabled

Error Source:

API service errors

Error Description:

The request to the Lambda service cannot be processed.

Using the Lambda service is disabled in the API configuration.

Check the "ADDITIONAL_SERVICES_USAGE" parameter in the Configurator service or the configuration file (change this parameter in config for every service, which is using Lambda service).

Code 11074 returned#

Error Message:

Forbidden. Request denied due to token restrictions. According to verify the verifier is not whitelisted or verifier is blacklisted.

Error Source:

API service errors

Error Description:

Request denied due to token restrictions. The verifier_id used is either blacklisted or not whitelisted.

Check the "permissions" > "verify" > "black_list"/"white_list" field of the used token.

Code 11075 returned#

Error Message:

Forbidden Luna Video Manager service is disabled

Error Source:

API service errors

Error Description:

The request to the Video Manager service cannot be processed.

Using the Video Manager service is disabled in the API configuration.

Check the "ADDITIONAL_SERVICES_USAGE" parameter in the Configurator service or the configuration file (change this parameter in config for every service, which is using Video Manager service).

Code 12010 returned#

Error Message:

Bad/incomplete input data. This resource needs “Authorization” authorization headers

Error Source:

REST API common errors

Error Description:

You should specify the "Authorization" header in the request. Generally authorization is required for the Admin service and Backport 3 requests execution.

Code 12012 returned#

Error Message:

Bad/incomplete input data. Bad query parameters {value}

Error Source:

REST API common errors

Error Description:

The specified query parameters are set incorrectly.

Code 12013 returned#

Error Message:

Resource not found. Page not found

Error Source:

REST API common errors

Error Description:

The HTTP resource was not found.

The URL specified in the request was not found.

For example, the request contains the path "/6/sample" instead of "/6/samples". Compare the specified path with the path in the documentation.

See the API documentation for the request.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 12014 returned#

Error Message:

Bad/incomplete input data. Required parameters {value} not found

Error Source:

REST API common errors

Error Description:

The required query parameters were not found in the request. These parameters are listed in the error.

See the API documentation for the request.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 12016 returned#

Error Message:

Bad/incomplete input data. No one parameters {value} not found

Error Source:

REST API common errors

Error Description:

Listed query parameters were not found in the request.

See the API documentation for the request. Compare your query parameters with the parameters in the "QUERY PARAMETERS" section.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 12017 returned#

Error Message:

Bad/incomplete input data. Bad content type

Error Source:

REST API common errors

Error Description:

Invalid "Content-Type" header value transmitted in the request.

No header was specified, an invalid header value was specified, or there is a mistake in the header.

See the API documentation for the request. Compare your header parameters with the parameters in the "HEADER PARAMETERS" section.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 12021 returned#

Error Message:

Method not allowed. Method not allowed

Error Source:

REST API common errors

Error Description:

The HTTP resource does not support this method. Check the HTTP method specified to send the request.

See the API documentation for the request. See the method specified for the required request (POST, GET, PATCH, etc.). E.g. POST /6/handlers.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 12022 returned#

Error Message:

Bad/incomplete input data. Failed to validate input json. Path: ‘{value}’ message: ‘{value}’

Error Source:

REST API common errors

Error Description:

There is an error in JSON syntax at the specified path.

The request body contains invalid fields. Check the request for compliance with the template specified the API documentation for the request.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

The detailed description of the error is given in the field "message".

Code 12023 returned#

Error Message:

Bad/incomplete input data. Content type is unacceptable allowed types: ‘{value}’

Error Source:

REST API common errors

Error Description:

The request contains invalid "content-type". Most likely, there is a typo in the request content-type.

See the API documentation for the request. Check the available content types.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 12024 returned#

Error Message:

Bad/incomplete input data. Unsupported media type

Error Source:

REST API common errors

Error Description:

The data type transmitted in the request is not supported.

See the API documentation for the request. Check the content type available for the request.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 12025 returned#

Error Message:

Bad/incomplete input data. Specified content type does not match data type

Error Source:

REST API common errors

Error Description:

The content-type specified in the "Content-Type" header does not match the data type.

See the API documentation for the request. Check the available content types.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 12027 returned#

Error Message:

Bad/incomplete input data. Failed to validate input json. Message: {value}

Error Source:

REST API common errors

Error Description:

The request body parameters are incorrect. Check the JSON body for compliance with the request requirements. Details are listed in the "Message:" field.

See the API documentation for the request. Check the "REQUEST BODY SCHEMA" of the request. See the examples provided for the request in the documentation.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 12028 returned#

Error Message:

Bad/incomplete input data. Failed to parse Flatbuf

Error Source:

REST API common errors

Error Description:

Internal error. Failed to deserialize Flatbuf.

Code 12029 returned#

Error Message:

Functionality is not implemented. Required server functionality is not implemented

Error Source:

REST API common errors

Error Description:

The error is returned for the server functionality that is not implemented.

Code 12030 returned#

Error Message:

Bad/incomplete input data. Request does not contain data

Error Source:

REST API common errors

Error Description:

The request contains no data. The request body is empty.

See the API documentation for the request. Check the "REQUEST BODY SCHEMA" of the request and other request parameters. See the examples provided for the request in the documentation.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 12031 returned#

Error Message:

Bad/incomplete input data. {value}

Error Source:

REST API common errors

Error Description:

The input data is incomplete or wrong.

The detailed description of the error is given in the field "message".

Code 12032 returned#

Error Message:

Internal server error. Document file not found

Error Source:

REST API common errors

Error Description:

The document with the specified name was not found. The error is returned when requesting service documentation.

Check that the request is correct and the document name is set properly.

See the API documentation for the request.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 12033 returned#

Error Message:

Forbidden. Access to this resource on the server is denied

Error Source:

REST API common errors

Error Description:

The access to the resource on the server is denied.

Check the resource availability. The access to the service may be restricted in the server settings.

Code 12034 returned#

Error Message:

Bad/incomplete input data. Descriptor has incorrect length {value}

Error Source:

REST API common errors

Error Description:

The descriptor has an incorrect length.

Make sure that you are using a descriptor of the appropriate format. Descriptors received from different sources may have different lengths.

Use the "/sdk" resource to receive a raw descriptor of the required format and use it in your requests. See resource /sdk.

See the API documentation for the request.

The links lead to the latest documentation version. Check that you are reading the documentation for your current LUNA PLATFORM version.

Code 12035 returned#

Error Message:

Bad/incomplete input data. Failed to parse xpk file

Error Source:

REST API common errors

Error Description:

Failed to parse the descriptor XPK file. Check that the file is correct.

Code 12036 returned#

Error Message:

Bad/incomplete input data. Descriptor version {value} is not registered in the system

Error Source:

REST API common errors

Error Description:

The specified descriptor version is not registered in the system.

A wrong/nonexistent descriptor version is set, or an incompatible service version is used that cannot process this descriptor version.

Check that you use a proper descriptor version. See the available descriptor versions in section "Neural networks".

The link leads to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 12037 returned#

Error Message:

Bad/incomplete input data. XPK file does not contain descriptor

Error Source:

REST API common errors

Error Description:

The input data XPK does not contain a descriptor. Check that the file is correct.

Code 12038 returned#

Error Message:

Bad/incomplete input data. SDK descriptor is not valid

Error Source:

REST API common errors

Error Description:

SDK descriptor is not valid. Check the provided descriptor data.

Make sure that you are using a descriptor of the appropriate format. Descriptors received from different sources may have different lengths.

Use the "/sdk" resource to receive a raw descriptor of the required format and use it in your requests.

The link leads to the latest documentation version. Check that you are reading the documentation for your current LUNA PLATFORM version.

Error Message:

Object not found. Bucket with name {value} not found

Error Source:

Image Store service errors

Error Description:

The specified bucket was not found.

Check the existence of the bucket.

The path to the bucket is specified in the Image Store configuration file or Configurator service in the "LOCAL_STORAGE" variable. If there is no bucket, you should manually create it. See section "Services launch" > "Buckets creation" in the Installation manual.

The link leads to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 13006 returned#

Error Message:

Unique constraint error. Bucket with name {value} already exist

Error Source:

Image Store service errors

Error Description:

A bucket with the specified name already exists. The error occurs when trying to create two buckets with the same name. There cannot be two buckets with the same name.

Code 13007 returned#

Error Message:

Object not found. Object with id {value} not found

Error Source:

Image Store service errors

Error Description:

The object with the specified ID was not found in the bucket. The object does not exist, it was deleted or there is a typo in the ID.

Code 13008 returned#

Error Message:

Unique constraint error. Object with id {value} already exist

Error Source:

Image Store service errors

Error Description:

An object with the specified ID already exists in the bucket.

Code 13009 returned#

Error Message:

Code 18001 returned#

Error Message:

Bad/incomplete input data. Failed convert data from base64 to bytes

Error Source:

Image Processing Errors

Error Description:

Failed to convert BASE64 string to bytes.

The provided BASE64 string is corrupted.

Code 18002 returned#

Error Message:

Bad/incomplete input data. Failed convert bytes to {value}

Error Source:

Image Processing Errors

Error Description:

Failed to convert bytes to the specified image format. The request does not include a photo image.

Error Message:

Object not found. Attributes with id ‘{value}’ for update not found

Error Source:

Faces service errors

Error Description:

An error occurred while updating the fields of the existing Face. The "attribute_id" field in the request is invalid. The attribute with the specified ID was not found.

The attribute is deleted after the TTL expiration. Create a new attribute to attach to the face.

See information about attributes creation in section "general concepts" > "Attribute object" of Administrator's manual.

The link leads to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 22011 returned#

Error Message:

Object not found. Attributes with id {value} not found

Error Source:

Faces service errors

Error Description:

Attributes with the specified ID were not found in the database. You should specify an existing "attribute_id" in the request.

The attribute is deleted after the TTL expiration. Create a new attribute to attach to the face.

See information about attributes creation here: "general concepts" > "Attribute object".

The link leads to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 22012 returned#

Error Message:

Bad/incomplete input data. Failed to decode descriptor from base64

Error Source:

Faces service errors

Error Description:

Failed to decode the descriptor from the BASE64 format.

If the error repeat, check the BASE64 file. It can be corrupted.

Code 22013 returned#

Error Message:

Bad/incomplete input data. Failed to encode descriptor to base64

Error Source:

Faces service errors

Error Description:

Failed to encode the descriptor to the BASE64 format. A software error occurred.

Code 22015 returned#

Error Message:

Conflict input data Attribute ‘{value}’ generation should be ‘{value}’ but ‘{value}’ was provided

Error Source:

Faces service errors

Error Description:

The attribute generation does not match the provided one.

The error occurs upon the extraction of the descriptor of a new version. The source descriptor was updated, so the descriptor of a new version cannot be added to the database. It is required to re-extract the descriptor using the source image and the required NN version.

See "LP Services description" > "Additional extraction task" in Administrator's manual for information about additional extraction task.

See "Additional information" > "Change neural network used" in Administrator's manual for information about the neural network switch process.

The links lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 22016 returned#

Error Message:

Bad input data ‘{value}’ is not valid target to get faces. Valid target should be one of {value}.

Error Source:

Faces service errors

Error Description:

Invalid «target» to get Faces.

The valid "target" should be one of the specified in this error.

See the API documentation for the request.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 22017 returned#

Error Message:

Bad/incomplete input data. Match reference must be specified either as (descriptor) or (attribute_id) or (face_id)

Error Source:

Faces service errors

Error Description:

The provided reference object for matching is incorrect. The reference for matching must be a descriptor, an attribute ID, or a face ID.

Code 22018 returned#

Error Message:

Object not found. Descriptor of version {value} is not found for object with id ‘{value}’.

Error Message:

Unique constraint error. One or more attribute id from ‘{value}’ already exist

Error Source:

Events service errors

Error Description:

One or more listed attribute IDs already exist.

Code 23005 returned#

Error Message:

Bad input data ‘{value}’ is not valid target to get events. Valid events should be one of {value}

Error Source:

Events service errors

Error Description:

The specified target is not valid. Specify one of the available targets.

See the API documentation for the request.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 23006 returned#

Error Message:

Internal server error. Timeout ({value} seconds) for saving events into history database has been expired

Error Source:

Events service errors

Error Description:

The timeout for saving events into the database has been expired. The request took too long due to massive provided data, problems in network or problems with connection to the Database.

See Advanced PostgreSQL setting for information about PosgreSQL database configuration.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 23007 returned#

Error Message:

Object not found. Human descriptor of version {value} is not found for object with id ‘{value}’.

Error Source:

Events service errors

Error Description:

Human descriptor was not found for the object with the specified ID. The descriptor was not extracted or it was deleted.

Code 23008 returned#

Error Message:

Internal server error. Copywriter queue is full

Error Source:

Events service errors

Error Description:

Error Message:

Object not found. Limitation named ‘{value}’ not found

Error Source:

Configurator service errors

Error Description:

The newly created setting should match the configuration template (limitation) that is set for it.

A description of the configuration template is provided in the user interface and dump-file. The file can be received using the corresponding request: "GET Dump file".

The link leads to the latest documentation version. Check that you are reading the documentation for your current LUNA PLATFORM version.

Code 27007 returned#

Error Message:

Integrity error. Limitation named ‘{value}’ already exists

Error Source:

Configurator service errors

Error Description:

When creating a new template for the settings (limitation) you used the name of an existing template. The name should be unique.

Code 27008 returned#

Error Message:

Object not found. Group named ‘{value}’ not found

Error Source:

Configurator service errors

Error Description:

The Group object with the specified name was not found.

You can create a new group using the Configurator UI or the following request: "New group" in the Configurator API manual.

The link leads to the latest documentation version. Check that you are reading the documentation for your current LUNA PLATFORM version.

Code 27009 returned#

Error Message:

Object not found. One or more groups not found including group named ‘{value}’

Error Source:

Configurator service errors

Error Description:

One or several Group objects were not found, including the object with the specified name.

You can create a new group using the Configurator UI or the following request: "New group" in the Configurator manual.

The link leads to the latest documentation version. Check that you are reading the documentation for your current LUNA PLATFORM version.

Code 27010 returned#

Error Message:

Integrity error. Group named ‘{value}’ already exists

Error Source:

Configurator service errors

Error Description:

The Group object with the specified name already exists.

Error Message:

Object not found. Task error with id ‘{value}’ not found

Error Source:

Tasks service errors

Error Description:

An error with the ID specified in the request was not found by the Tasks service. The error does not exist.

Code 28004 returned#

Error Message:

Object not found. One or more tasks not found including task with id ‘{value}’

Error Source:

Tasks service errors

Error Description:

One or more errors were not found by Tasks service, including the error with the specified ID.

The ID is incorrect or the error was deleted.

Code 28005 returned#

Error Message:

The links lead to the latest documentation version. Check that you are reading the documentation for your current LUNA PLATFORM version.

Code 28015 returned#

Error Message:

Bad/incomplete input data. Tasks with status ‘{value}’ does not support a build report

Error Source:

Tasks service errors

Error Description:

A report cannot be created for tasks with the specified status (reporter's task). You should wait for the task to complete to get a report.

You can check task status using request "GET Task": API service or Tasks service.

The links lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 28016 returned#

Error Message:

Bad/incomplete input data. Clusterization task without result does not support a build report

Error Source:

Tasks service errors

Error Description:

A report cannot be generated for a clusterization task without results. The task was not finished, wrong task ID is provided.

Code 28017 returned#

Error Message:

Object not found. Result of the task ‘{value}’ not found

Error Source:

Tasks service errors

Error Description:

The result of the specified task was not found.

Possible reasons: the task result was deleted from Image Store or an error occurred during task execution.

Code 28018 returned#

Error Message:

Object not found. Task ‘{value}’ does not have result yet

Error Source:

Tasks service errors

Error Description:

The task has no result yet. You should wait for the task to complete.

You can check task status using the following request: You can check task status using request "GET Task": API service or Tasks service.

The links lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 28019 returned#

Error Message:

Bad/incomplete input data. Task ‘{value}’ with status {value} cannot be canceled

Error Source:

Tasks service errors

Error Description:

A task with the specified status cannot be canceled.

Depending on the status, the task may have been stopped, completed with an error, or completed.

Code 28020 returned#

Error Message:

Object not found. Impossible get a result of task {value} with status {value}

Error Source:

Tasks service errors

Error Description:

It is unable to get the result of the Tasks service task with the specified status.

Error Message:

Reference uuid has no extracted descriptor: {value}

Error Source:

Tasks service errors

Error Description:

There is no extracted descriptor for the object with UUID specified for the cross-matching task.

Error Message:

Samba unknown error, {value}

Error Source:

Tasks service errors

Error Description:

Unknown error for specified Samba.

Code 28038 returned#

Error Message:

Exporter failed to download data, {value}

Error Source:

Tasks service errors

Error Description:

The error occurred while loading data while executing the specified Exporter task.

This error can occur, for example, if the Faces or Events service returned an error.

The links lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 29002 returned#

Error Message:

Internal server error. Failed to subscribe to chanel {value}

Error Source:

Sender service errors

Error Description:

Sender could not subscribe to the channel.

Code 29003 returned#

Error Message:

Internal server error. Failed to process input message

Error Source:

Sender service errors

Error Description:

Sender could not process the incoming image.

Check that the incoming image is not corrupted and it has proper format.

Code 29004 returned#

Error Message:

Internal server error. Failed to publish message to ws

Error Source:

Sender service errors

Error Description:

Sender could not publish a message by web socket.

You should extract descriptors of a new version using the source image using additional extraction task "Additional information" > "Launch Additional extraction task" or by creating new descriptors "General concepts" > "Attributes creation and saving".

The links lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 31002 returned#

Error Message:

Bad/incomplete input data. Cross match filters presume too many received objects. Current general limit — {value}

Error Source:

Python Matcher service errors

Error Description:

Too many objects were sent for the cross-matching task. The available limit is shown in the error description.

Code 31003 returned#

Error Message:

Internal server error. Unknown cross matching error

Error Source:

Python Matcher service errors

Error Description:

An unknown cross-matching error occurred.

Code 31005 returned#

Error Message:

Bad/incomplete input data. Matching between different versions {value} is not allowed

Error Source:

Python Matcher service errors

Error Description:

Matching between different descriptors versions is not allowed.

You should extract descriptors of a new version using the source image using additional extraction task "Additional information" > "Launch Additional extraction task" or by creating new descriptors "General concepts" > "Attributes creation and saving".

The links lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 31006 returned#

Error Message:

Internal server error. Unexpected behavior of the ‘{value}’ matcher: {value}

Error Source:

Python Matcher service errors

Error Description:

Unexpected behavior of the given matcher.

The error occurs when using plugins. A plugin error is displayed, which occurs because the plugin author did not take into account the requirements for using plugins.

Code 31007 returned#

Error Message:

Bad/incomplete input data. Amount of specified/required references exceeds limit: {value}

Error Source:

Python Matcher service errors

Error Description:

The number of specified/required references has been exceeded.

Check the corresponding configuration in the Python Matcher service.

Code 31008 returned#

Error Message:

Bad/incomplete input data. User with account type user is not allowed to use different account id

Error Source:

Python Matcher service errors

Error Description:

Accounts with type "user" cannot use the "account_id" other than the current one.

To be able to use other "account_id" account type "advanced_user" or "admin" is required.

Code 31010 returned#

Error Message:

Bad input data. Fail to decrypt descriptor.

Code 34000 returned#

Error Message:

Object not found. Handler with id {value} not found

Error Source:

Handlers service errors

Error Description:

The handler with the specified ID was not found.

Possible reasons:

A wrong account ID was specified in the request. There is no handler with such an ID for the specified account ID.
The handler was deleted.
There is a typo in the handler ID.

You can create a new handler using request "Create handler".

The links lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 34001 returned#

Error Message:

Forbidden. Descriptor version {value} is not supported

Error Source:

Handlers service errors

Error Description:

The descriptor with the specified version is not supported.

Check that you use a proper descriptor version. See the available descriptor versions in section "Neural networks" in administrator manual.

The link leads to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 34002 returned#

Error Message:

Internal server error. Cannot load handler with id ‘{value}’. Handler is corrupted

Error Source:

Handlers service errors

Error Description:

The system cannot load the handler with the specified ID. The handler is corrupted.

Create a new handler using request "Create handler".

The link leads to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 34003 returned#

Error Message:

Bad/incomplete input data. Aggregation is not supported for raw descriptors

Error Source:

Handlers service errors

Error Description:

Aggregation is not supported for raw descriptors.

The error occurs when you specify aggregation and provide descriptors instead of images. Aggregation is performed using images.

See section "LP Services description" > "Aggregation" in Administrator's manual.

The link leads to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 34004 returned#

Error Message:

Object not found. Verifier with id {value} not found

Error Source:

Handlers service errors

Error Description:

Verifier with the specified ID was not found.

Possible reasons:

A wrong account ID was specified in the request. There is no verifier with such an ID for the specified account ID.
The verifier was deleted.
There is a typo in the verifier ID.

You can create a new verifier using request "Create verifier".

The link leads to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 34005 returned#

Error Message:

Bad/incomplete input data. Candidates limit exceeded: {value} > {value}

Error Source:

Handlers service errors

Error Description:

Candidates limit exceeded. A limited number of candidates can be specified in the request.

See the "PLATFORM_LIMITS" setting in the Configurator service or in services configuration files.

Code 34006 returned#

Error Message:

Bad/incomplete input data. No candidates specified

Error Source:

Handlers service errors

Error Description:

No candidates were specified in the request.

See the API documentation for the request.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 34007 returned#

Error Message:

Forbidden. Allowed use only dynamic handler

Error Source:

Handlers service errors

Error Description:

It is allowed to use a dynamic handler only. The used handler is not a dynamic handler.

Get the current handler by ID using request: "Get handler".

The link leads to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 34008 returned#

Error Message:

Multiple bodies found in image {value} , detect {value}

Error Source:

Handlers service errors

Error Description:

More than one body is found in the image and an aggregation attempt is made with a value of "multiface_policy" other than "2". When performing aggregation, make sure that the value of the "multiface_policy" parameter is set to "2" in the handler.

Backport 4 service errors#

Code 35000 returned#

Error Message:

Bad/incomplete input data. Attributes gc is not available

Error Source:

Backport 4 service errors

Error Description:

Attributes gc is not available.

Code 35001 returned#

Error Message:

Forbidden. Luna Sender service is disabled

Error Source:

Backport 4 service errors

Error Description:

Sender service is disabled.

Check the ADDITIONAL_SERVICES_USAGE settings in the Configurator service or in the configuration file.

See section "Configuration parameters of services" > "Additional services usage" in Administrator's manual.

The link leads to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 35002 returned#

Error Message:

Handler is not supported Invalid handler with id ‘{value}’

Error Source:

Backport 4 service errors

Error Description:

The handler is not supported. E.g., a handler with extended policies was used in Backport 4. It cannot be processed by the service.

See the handlers creation requests:

For API service see resource "/handlers"
For Backport 4 service see resource "/handlers"
For Backport 3 service see section "Handlers"

The links lead to the latest documentation version. Check that you are reading the documentation for your current LUNA PLATFORM version.

The descriptor with the given ID was not found.

Check that the ID is correct.

Code 11022 returned#

Error Message:

Object not found. Token not found

Error Source:

Backport 3 service errors

Error Description:

The token was not found for Backport 3.

Code 12001 returned#

Error Message:

Bad/incomplete input data. Object in query is not UUID4 format: xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxxxxxx

Error Source:

Backport 3 service errors

Error Description:

The provided ID for the object is not in UUID4 format. Check that the provided IDs are correct.

Code 12018 returned#

Error Message:

Bad/incomplete input data. Unsupported param ‘{value}’

Error Source:

Backport 3 service errors

Error Description:

The query parameter is unsupported.

See the API documentation for the request. Compare your query parameters with the parameters in the "QUERY PARAMETERS" section.

The link lead to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.

Code 22007 returned#

Error Message:

Object not found. Person with id ‘{value}’ not found

Error Source:

Backport 3 service errors

Error Description:

The person with the given ID was not found in the database.

Code 22008 returned#

Error Message:

Unique constraint error. This face is already attached to the person

Error Source:

Backport 3 service errors

Error Description:

The face is already attached to a person.

Code 36001 returned#

Error Message:

Bad/incomplete input data. Expected list of {value}. Got list of {value}. List id ‘{value}’

Error Source:

Backport 3 service errors

Error Description:

Wrong list type is provided. Check that the list with correct data type is used. The error is generally returned when using Backport 3 service.

Code 36002 returned#

Error Message:

Bad/incomplete input data. Bad format basic authorization header format: Basic base64(login:password)

Error Source:

Backport 3 service errors

Error Description:

Bad format of basic authorization header. The authorization header has incorrect login or password provided. The error is generally returned when using Backport 3 service.

High system load.
Lack of server resources.
Network problems.

Code 37002 returned#

Error Message:

Request timeout Service did not receive the complete request message within {value} seconds

Error Source:

Application server errors

Error Description:

The service did not receive a complete request message within the specified period.

The error may occur due to:

High system load.
Lack of server resources.
Network problems.

Code 37003 returned#

Error Message:

Request payload is too large

Error Source:

Application server errors

Error Description:

Request payload is too high.

Code 37004 returned#

Error Message:

Internal server error. Unknown web application error: {value}

Error Source:

Application server errors

Error Description:

Unknown web application error.

Error Message:

Account credentials wrong, Token has been expired

Error Source:

Accounts service errors

Error Description:

Error verifying credentials. The token has expired.

Check the "expiration_time" field of the token.

Code 41008 returned#

Error Message:

Bad/incomplete input data, Specified token corrupted

Error Source:

Accounts service errors

Error Description:

The specified token is corrupted. Check if the entered token is correct.

Error Message:

Kubernetes exception, {}

Error Source:

Lambda service errors

Error Description:

The indicated Kubernetes error.

Remote SDK service errors#

Code 43001 returned#

Error Message:

External request failed. Failed to download video by url '{value}', detail '{value}'

Error Source:

Remote SDK service errors

Error Description:

An external request to the specified video file was not successful. The details of the error are available in the 'detail' value.

This error can occur for various reasons, including:

Problems connecting to the Internet or the server where the video is located. If the server is unavailable or has performance issues, the request may fail.
Restrictions on the server side. Some servers may block or restrict access to video files for certain users, IP addresses, or geographic regions.
Problems with access rights. If the video is protected by access rights and requires authorization to view or download, the request may fail.

Error Message:

Internal server error. Video analytics processing failed: {value}

Error Source:

Remote SDK service errors

Error Description:

An internal error occurred when performing video analysis. See the contents of the error.

Code 43008 returned#

Error Message:

Bad input data. '{value}' is not valid stream log target; permitted: {value}.

Error Source:

Video Manager Service Errors

Error Description:

The specified value in the "targets" field of the log retrieval request is not valid. A list of valid values is provided in the response.

Code 44007 returned#

Error Message:

Object not found. Agent with id {value} not found

Error Source:

Video Manager Service Errors

Error Description:

The agent with the specified identifier could not be found.

You can retrieve a list of all created agents using the "get agents" request to the Video Manager service. Refer to the Video Manager service specification for detailed information.

Code 44008 returned#

Error Message:

Object not found. Analytic with id {value} not found

Error Source:

Video Manager Service Errors

Error Description:

The analytic with the specified identifier could not be found.

You can retrieve a list of all created analytics using the "get analytics" request.

Error Message:

Unable to stop processing. Stream processing does not stopped yet

Code 120004 returned#

Error Message:

The command does not exist {value}

Error Source:

RPC errors

Error Description:

The command does not exist.

Code 120005 returned#

Error Message:

Internal RPC error {value}

Error Source:

RPC errors

Error Description:

Internal RPC error.

The link leads to the latest documentation version. Make sure that you are reading the documentation for your current LUNA PLATFORM version.